Sales and Service Advisor - N Hollywood Blvd

Sun Auto Tire and Service-posted 7 days ago

$48,000 - $100,000/Yr

Full-time • Entry Level

Las Vegas, NV

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Sun Auto Tire & Service (Sun Auto and Tire Works) is a leading provider of quality aftermarket automotive repair, maintenance, and tire services. Sun Auto Tire & Service encompasses over 500 retail locations throughout the United States. The Service Advisor is responsible for selling and promoting all products and services offered by Tire Works by following the company’s store standards and expectations. COMPENSATION: $48K - $100K depending on experience Benefits: Competitive Bi-Weekly Pay Tuition Reimbursement, up to $2,00 annually Paid Vacation and Sick Time 6 Paid Holidays Medical, Dental and Vision Insurance Life Insurance (Company paid) 401(k) Retirement Savings Plan with Company Match Discounted Services on Personal and Immediate Family Vehicles Opportunity for Advancement!!!

Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
Recommend services according to appropriate level of knowledge.
Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision.
Properly document all recommendations in customer file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer.
Provide customer with updates throughout the day on the status of their services.
Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
Track all new returns, core returns and warranty parts for individual customers
Other duties as assigned

High School Diploma or equivalent
Possess a current and valid driver's license
Must be at least 18 years old
Ability to work Monday - Saturday

Prior experience as a Service Advisor is highly preferred, but not required
Professional appearance and proven ability to work in a process driven environment

Competitive Bi-Weekly Pay
Tuition Reimbursement, up to $2,00 annually
Paid Vacation and Sick Time
6 Paid Holidays
Medical, Dental and Vision Insurance
Life Insurance (Company paid)
401(k) Retirement Savings Plan with Company Match
Discounted Services on Personal and Immediate Family Vehicles
Opportunity for Advancement!!!

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Sales and Service Advisor - N Hollywood Blvd

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