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Our customers are the lifeblood of our business. In this role, you are the last line of defense, and the reason our customers stay with us. Through building meaningful relationships through each customer interaction, you'll be able to retain, upgrade and/or add new services. If you are looking for a challenging yet rewarding career where you'll use your persuasive skillset to help our customers rediscover the value of their Cox services, this role will do exactly that. Cox Communications, part of the Cox family of businesses, may be the place for you and we're hiring a Customer Retention Representative. The Customer Sales and Retention Representative is a full-time position currently working in the office. Call center hours of operation are 5am - 9pm, Mon - Fri and 6am - 7pm, Sat and Sun; shift schedule will be determined at time of hire and subject to change. As part of a customer loyalty driven team, highly motivated individuals could receive a targeted annual salary amount of $53,430. This reflects the fulltime hourly base rate of at least $15.88 and target commission is $1,700 a month. Employees also receive a ramp period of 2 months to adjust to commission earnings. You must live within the area of Phoenix, AZ.
