Sales and Operations Spa Manager

Hand & Stone - 556 N. Orion Road - Lake Orion, MI • Lake Orion, MI

212d

About The Position

We are seeking a highly motivated and results-oriented Sales and Operations Spa Manager to lead our spa's sales initiatives and ensure seamless daily operations. This pivotal role demands a dynamic individual with a proven track record in driving revenue growth, excelling in client acquisition and retention, and inspiring a sales-focused team. The ideal candidate will be passionate about wellness, possess exceptional leadership skills, and be adept at both strategic sales planning and efficient operational execution.

Requirements

• Minimum of 3 years of experience in a management role within a spa, wellness, or hospitality environment, with a strong emphasis on sales.
• Proven track record of consistently meeting or exceeding sales targets and driving revenue growth.
• Exceptional sales acumen, with expertise in consultative selling, upselling, cross-selling, and client retention strategies.
• Strong leadership skills with the ability to motivate, train, and develop a high-performing team.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to work flexible hours, including evenings, weekends, and holidays as required.

Responsibilities

• Develop and implement aggressive sales strategies to achieve and exceed monthly, quarterly, and annual revenue targets for massage services, retail products, and membership programs.
• Lead, coach, and motivate a team of massage therapists and front desk staff to adopt a proactive sales mindset, focusing on upselling, cross-selling, and rebooking.
• Design and execute compelling promotional campaigns and packages to attract new clients and drive repeat business.
• Analyze sales data, market trends, and competitor activities to identify new revenue opportunities and adjust sales tactics accordingly.
• Manage and grow the spa's membership base through effective sales presentations and follow-up.
• Cultivate strong, lasting relationships with clients to ensure high satisfaction, loyalty, and positive referrals.
• Monitor individual and team sales performance, providing constructive feedback and implementing corrective actions as needed.
• Oversee the sales process from initial inquiry to service delivery, ensuring a luxurious and professional client journey.
• Manage all aspects of daily spa operations, including scheduling, client flow, facility maintenance, and cleanliness standards.
• Recruit, train, and manage a high-performing team of massage therapists and front desk staff, fostering a positive and productive work environment.
• Ensure exceptional customer service standards are consistently met, resolving client concerns efficiently and professionally.
• Oversee inventory management for retail products and supplies, ensuring optimal stock levels, minimizing waste, and maximizing retail sales.
• Implement and enforce spa policies and procedures, ensuring compliance with health, safety, and licensing regulations.
• Utilize spa management software (POS, scheduling) effectively for reporting, client management, and operational efficiency.
• Conduct regular team meetings to communicate goals, provide training, and foster team cohesion.

Benefits

• Competitive base salary
• Performance-based commission and bonus structure

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level