About the position
Thermacell is seeking a dynamic, resourceful, and action-oriented Sales & Marketing Support Specialist to accelerate the growth of Thermacell LIV+, SMART Mosquito Repellent Systems by supporting builders, PRO home services companies, and pest control partners in the sales, marketing, and implementation of our installed mosquito control system. This role is critical to enhancing partner engagement, driving product adoption, and strengthening Thermacell’s position as a leader in premium outdoor living solutions. The Sales & Marketing Support Specialist on the Thermacell LIV team serves as a vital bridge between sales and marketing, playing a key role in converting leads, onboarding professional accounts, executing marketing initiatives, and analyzing sales performance. Working as part of the Thermacell LIV go-to-market team, this role is instrumental in supporting partner sales, sell through, trade events and ensuring partners have the tools, resources, and support necessary to succeed in selling and installing Thermacell LIV+ systems.
Responsibilities
- Support professional partners (builders, home service companies, and pest control providers) by assisting with account setup, onboarding, and sales inquiries.
- Work closely with the sales team to track lead conversion, order approvals, and partner pipeline progress.
- Analyze sales performance metrics, provide insights, and recommend actions to optimize partner success.
- Coordinate partner training sessions and webinars to educate customers on LIV+ features, installation best practices, and selling strategies.
- Maintain and update CRM (NetSuite/HubSpot) and sales dashboards to ensure accurate reporting and forecasting.
- Represent Thermacell at trade shows and industry events, educating potential customers and reinforcing LIV+’s value proposition.
- Work with the marketing team to develop B2B campaigns, sales enablement tools, and educational content that drive customer engagement and sales conversion.
- Create marketing collateral, email campaigns, and blog content that address common customer pain points, FAQs, and best practices.
- Gather customer insights and testimonials to develop compelling marketing case studies that highlight successful LIV+ installations.
- Help optimize the professional partner experience by identifying gaps in training materials, sales presentations, and digital resources.
- Support the team in supporting professional partners, assisting with product troubleshooting, system configuration, and installation guidance.
- Support the documentation of partner feedback and work with sales, engineering, and product teams to enhance support resources and technical materials.
- Monitor competitor activity and industry trends, providing insights that help refine marketing campaigns and sales strategies.
- Support marketing automation initiatives, including email campaigns and CRM segmentation, to drive customer engagement and retention.
Requirements
- 2+ years of experience in sales support, marketing coordination, or B2B customer success.
- Preferably in home services, pest control, working with builders/building materials, or technology-driven products.
- Strong ability to manage multiple initiatives, collaborate with cross-functional teams, and execute integrated campaigns in a growth oriented business with multiple priorities.
- Proficiency in NetSuite and HubSpot (or similar CRM/marketing automation tools) for managing sales pipelines and marketing outreach.
- Strong communication and content creation skills, with the ability to develop marketing materials, email campaigns, and educational resources.
- Relevant analytical experience with sales data, identifying trends, and making data-driven recommendations.
- Ability to speak confidently and accurately about technical products and engage with potential partners.
- Self-motivated problem-solver, able to thrive in a fast-paced, collaborative, innovative and customer-focused environment.
- Experience working with or within a marketing, PR, or digital agency is highly desirable.
Nice-to-haves
- Trade show and event experience is a bonus.
Benefits
- Competitive base salary (range $59,900 - $76,300 annually).
- Annual Target Bonus program.
- Vacation benefits at a competitive level.
- 9 paid holidays, 2 Floating Holidays, and a day off for your Birthday.
- Company shutdown period for one week between Christmas and New Year’s Day.
- Best-in-class medical & dental insurance with Thermacell paying for 82.5% of the premiums.
- Health Reimbursement Account covering the first half of your medical deductible.
- Long & Short-term Disability & Group Term Life insurance at no cost.
- Forty hours of sick time available on the first day of employment.
- Vision, supplemental life, critical illness, Medical FSA, Dependent Care FSA, accident insurance, SecureSave savings account, EAP, product benefit, wellness benefit, and pet insurance.
