Sales and Marketing Representative

SERVPRO Team Friermuth•Kennewick, WA

11d•$50,000 - $60,000

About The Position

If you’re energized by building relationships, enjoy being out in the community, and want a role where your effort directly drives results, this is a fun, rewarding, and challenging opportunity. As a Sales & Marketing Representative (SMR), you are the face of SERVPRO in the market—connecting with clients, opening doors, and helping businesses and property owners recover when it matters most. Why This Role Is Exciting People-first, relationship-driven work – You’ll spend your days meeting business owners, property managers, insurance professionals, and community leaders. Visible impact – Your work directly contributes to growth, customer trust, and rapid response when emergencies occur. Professional growth – Ongoing coaching, training, and development in sales, marketing, and the restoration industry. Our Team Culture & Core Values At SERVPRO Team Friermuth, culture matters. We believe strong results come from strong people who are aligned around shared values. Our Sales & Marketing Representatives are expected to live these values every day—internally with teammates and externally with clients and partners. Heart & Hustle – Give Your Best - We show up prepared, motivated, and ready to put in the work. This role rewards effort, consistency, and a positive attitude. Accountability – Own the Outcome - We take responsibility for our actions, follow through on commitments, and measure success by results—not excuses. Alignment – One Team. One Mission. Zero Excuses. Teamwork Wins. - Sales, operations, and leadership work together. You are never on an island—we win as a team. Positivity – Here to Help - We approach challenges with optimism and professionalism, especially when our clients are experiencing stressful situations. Integrity – Do What Is Right - Trust is everything. We do the right thing for clients, partners, and each other—always. If you want a role where culture is real, expectations are clear, and performance is recognized, you’ll feel at home here. Role Summary The Sales & Marketing Representative is responsible for promoting and selling SERVPRO services within an assigned territory. This role focuses on growing and developing a customer base using a structured route-selling approach—identifying new prospects, strengthening existing relationships, and consistently following up to exceed sales goals. You will leverage SERVPRO’s industry-leading tools, including Key Differentiators and the Emergency Ready Program (ERP), to educate clients and position SERVPRO as their trusted restoration partner.

Requirements

Minimum 2 years of business-to-business sales experience , preferably in a service-based industry
Strong interpersonal, communication, and relationship-building skills
Results-driven mindset with strong organization and follow-through
Comfort using CRM systems and standard business software
Ability to successfully complete a Servpro required background check and drug screen subject to applicable law.

Nice To Haves

Experience in restoration, insurance, or commercial services is a plus (but not required)

Responsibilities

Build and manage a strong referral network through daily route visits and relationship-building activities
Execute a consistent contact business development cycle and track progress
Develop and achieve individual sales objectives aligned with company goals
Monitor and follow up on referred jobs to ensure client satisfaction and service excellence
Coordinate and participate in client appreciation, entertainment, and networking events
Participate in professional associations and industry networking activities

Benefits

401(k)
401(k) matching
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
Dental insurance- Available day 1
Health insurance- Available day 1, with 5 different plans to select from
Vision insurance- Available day 1
401(k) after 1 year with 4% employer match
Health savings account
Paid sick leave
1 week paid vacation time
6 paid holidays throughout the calendar year after 90 days
Employee referral program
Career path planning and training
Employee recognition programs
Base + Commission: This position offers a base salary plus a commission structure of 1-2% on gross revenue collected from generated direct referrals.