Sales and Finance Client Advisor
About The Position
Position Information: The Thomas Automotive Client Advisor is a dynamic professional salesperson who is directly responsible for delivering exceptional customer service to all guests. The Client Advisor assists guests with new and pre-owned automotive inquiries, vehicle warranty and financial products, and the coordination of vehicle maintenance from Thomas. The Client Advisor works as part of a team committed to delivering exceptional service by building trust and confidence with all of our guests. Areas of Emphasis: Exemplify the Thomas Automotive Core Values: Positive, Trustworthy, Motivation, Compassion, and Dedication Understand the Thomas Core Focus of “Bringing Integrity to the Automotive Industry” and “Building Trust and Confidence through Exceptional Service” Learn, Understand, and incorporate the Thomas philosophy of doing business into all daily activities related to customer and coworker relationship management Be a great team member. Successfully Maintain the following accountabilities Maintain an appropriate objective to goal ratio Effectively utilize the CRM and accurately document all aspects of the sales process Maintain training as required through company, industry, and dealership for compliance Maintain and improve product penetration through selling F&I products and services Ensure accuracy of documentation at all stages of the sales process Establish and meet individual sales goals and objectives while maintaining/improving CSI Duties and Responsibilities: Greet every customer, every day Maintain high ethical standards when dealing with customers, co-workers and vendors. Put safety first. Adhere to all Safety Policies, Procedures and Personal Protective Equipment standards Understand, Internalize and Customize the Thomas Negotiation Free Sales Process and Digital Sales Process Demonstrate a superior understanding of new vehicles, pre-owned vehicles and related financial products in order to provide an excellent retail and service experience to Thomas customers Offer all relevant products and services associated with the sale of a new and/or preowned vehicle Demonstrate new and pre-owned vehicles to customers. Verify the customer’s understanding of the vehicle’s operating features, warranty and paperwork Effectively and accurately follow the Digital Sales Process (DSP) and prepare documents for the sale and delivery of new and preowned vehicles Produce Weekly YouTube and Facebook video presentations related to sales and service opportunities Proficiently understand and use the digital retailing systems accurately to maintain guest records for the enhancement of customer satisfaction and communication Maintain 100% of required training and comply with all brand-specific delivery standards Attend and enthusiastically participate in sales meetings and training opportunities Know and understand the federal, state and local laws that govern retail auto sales Maintain a safe and clean workspace, as well as ensuring the entire facility is orderly, clean and free of hazards
Requirements
- High school diploma or the equivalent.
- Ability to read and comprehend instructions and information.
- Valid in-state driver's license.
- Professional personal appearance.
- Excellent communication skills.
- Ability to sell a minimum quota according to dealership standards.
Responsibilities
- Maintain an appropriate objective to goal ratio
- Effectively utilize the CRM and accurately document all aspects of the sales process
- Maintain training as required through company, industry, and dealership for compliance
- Maintain and improve product penetration through selling F&I products and services
- Ensure accuracy of documentation at all stages of the sales process
- Establish and meet individual sales goals and objectives while maintaining/improving CSI
- Greet every customer, every day
- Maintain high ethical standards when dealing with customers, co-workers and vendors.
- Put safety first. Adhere to all Safety Policies, Procedures and Personal Protective Equipment standards
- Understand, Internalize and Customize the Thomas Negotiation Free Sales Process and Digital Sales Process
- Demonstrate a superior understanding of new vehicles, pre-owned vehicles and related financial products in order to provide an excellent retail and service experience to Thomas customers
- Offer all relevant products and services associated with the sale of a new and/or preowned vehicle
- Demonstrate new and pre-owned vehicles to customers. Verify the customer’s understanding of the vehicle’s operating features, warranty and paperwork
- Effectively and accurately follow the Digital Sales Process (DSP) and prepare documents for the sale and delivery of new and preowned vehicles
- Produce Weekly YouTube and Facebook video presentations related to sales and service opportunities
- Proficiently understand and use the digital retailing systems accurately to maintain guest records for the enhancement of customer satisfaction and communication
- Maintain 100% of required training and comply with all brand-specific delivery standards
- Attend and enthusiastically participate in sales meetings and training opportunities
- Know and understand the federal, state and local laws that govern retail auto sales
- Maintain a safe and clean workspace, as well as ensuring the entire facility is orderly, clean and free of hazards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
