Sales And Event Assistant Manager – Black Point Inn

Black Point Inn•Scarborough, ME

17h

About The Position

The Sales & Event Supervisor at Black Point Inn is responsible for assisting inmanaging events and assisting in training the event staff on properprotocol. They will learn to execute events in support of the Sales andEvent Manager and Front of House team at Black Point Inn. They will workdirectly with their manager and clients leading up to events as neededand day of event coordination. Theywill work in conjunction with the front & back of house, food &beverage teams to foster proper communication, lead by example, andhelp train team members and hold the standards of Black Point Inn. Responsiblefor gracious guest services and interaction from reservations todeparture, attending to guests inquires comments and or concerns whilerepresenting BPI and The Migis Hotel Group (MHG) in a professionalmanner and appearance. Actively build connections with our guests andlook to meet any special needs or request someone may have. Responsiblefor the opening of events, unlocking doors, turning lights, and musicon. Checking in with the Front Desk, printing out BEO’s, timelines andlayouts. Confirming all event staff members have arrived on time andaddressing staffing issues when they arise. Ensuring a properly set upevent space one hour before arrival. Responsiblefor closing events and assisting in managing event staff. Ensuring alltables and event supplies are put away in designated spot, reset allevent spaces, vacuum, and sanitize event space, close out report onMicros and confirmed in RMS. Ensure all liquor and bar supplies arereturned and counted for. Providestaff members with leadership by being an active participant on theevent floor. Be seen as a source of information and guidance, offerrelevant information, and motivate through example. Assist in training new and returning staff on key areas of job function, including: Accurately taking orders and event protocols Understanding banquet menu items, BEOS, and layouts Serving/clearing food and drinks Event set up and expectations Accurately processing and collecting payment. How to properly close an event space Supervisorsact as a liaison between service staff and the sales & eventmanagers. They will use provided training materials, including menuknowledge tests and daily training checklists to speak to theperformance and level of training of new associates. ProvideSales & Event managers with input on opportunities of associates orteam performance to allow for proper management follow up. Correctingchecks on the micros POS system that have been closed out improperly,fixing mistakes, and closing out. Assisting the service staff with anyquestions, voids, or comp for events and Food & Beverage as able. Assist floor manager with tasks as needed, such as applying discount or notifying managers of problems that arise. · Understand personal sanitation, the use of personal protectiveequipment and be aware of ways to prevent personal injury from improperreaching, lifting, stretching and carrying. · Work 2-3 shifts as acting AM restaurant floor manager in the Chart Room. · Review and assist with event inquiries. · Responsible for leading future client tours when needed.

Requirements

Mustbe able to show initiative in job performance, including theanticipation of what needs to be done before it becomes necessary.
Able and willing to take direction and provide direction to new and return associates
A team player, that is flexible and willing to help support MHG’s goals and the ability to support the events team.
Must have genuine desire to teach and uphold standards set by management
Must have a service-oriented personality who enjoys being part of and leading a motivated team.
Must be neat, courteous and detail oriented.
Must enjoy and be able to meet the public with poise.
Must be able to handle difficult situations with tact and diplomacy.
Must have the ability to work under pressure.
Must have a strong work ethic.
Must be able to work scheduled events throughout the May-October Season.

Responsibilities

Responsiblefor gracious guest services and interaction from reservations todeparture, attending to guests inquires comments and or concerns whilerepresenting BPI and The Migis Hotel Group (MHG) in a professionalmanner and appearance.
Actively build connections with our guests andlook to meet any special needs or request someone may have.
Responsiblefor the opening of events, unlocking doors, turning lights, and musicon. Checking in with the Front Desk, printing out BEO’s, timelines andlayouts.
Confirming all event staff members have arrived on time andaddressing staffing issues when they arise.
Ensuring a properly set upevent space one hour before arrival.
Responsiblefor closing events and assisting in managing event staff.
Ensuring alltables and event supplies are put away in designated spot, reset allevent spaces, vacuum, and sanitize event space, close out report onMicros and confirmed in RMS.
Ensure all liquor and bar supplies arereturned and counted for.
Providestaff members with leadership by being an active participant on theevent floor.
Be seen as a source of information and guidance, offerrelevant information, and motivate through example.
Assist in training new and returning staff on key areas of job function, including: Accurately taking orders and event protocols Understanding banquet menu items, BEOS, and layouts Serving/clearing food and drinks Event set up and expectations Accurately processing and collecting payment. How to properly close an event space
Supervisorsact as a liaison between service staff and the sales & eventmanagers.
They will use provided training materials, including menuknowledge tests and daily training checklists to speak to theperformance and level of training of new associates.
ProvideSales & Event managers with input on opportunities of associates orteam performance to allow for proper management follow up.
Correctingchecks on the micros POS system that have been closed out improperly,fixing mistakes, and closing out.
Assisting the service staff with anyquestions, voids, or comp for events and Food & Beverage as able.
Assist floor manager with tasks as needed, such as applying discount or notifying managers of problems that arise.
Understand personal sanitation, the use of personal protectiveequipment and be aware of ways to prevent personal injury from improperreaching, lifting, stretching and carrying.
Work 2-3 shifts as acting AM restaurant floor manager in the Chart Room.
Review and assist with event inquiries.
Responsible for leading future client tours when needed.