Sales and Enrollment Associate - Verizon Services
About The Position
Ace Concepts, a dynamic sales and marketing firm in Garden City, NY, is seeking a highly organized and empathetic individual to join their team as a Sales and Enrollment Associate for their Verizon program. This entry-level opportunity provides comprehensive, hands-on training to guide customers through the seamless setup of leading telecommunications solutions. The role involves becoming an expert in Verizon’s service offerings and enrollment processes, focusing on seamless sign-ups, accurate documentation, and exceptional onboarding experiences. By mastering compliance standards and refining customer engagement skills, the associate will build long-term client relationships and uphold Verizon’s reputation for excellence. Ace Concepts specializes in streamlining customer acquisition for premier brands like Verizon, transforming complex service decisions into seamless onboarding experiences for wireless, internet, and smart home solutions through operational precision and customer-centric communication.
Requirements
- Up to two years of experience in direct customer service, administrative support, retail, or roles requiring high attention to detail; entry-level candidates with strong potential are highly encouraged
- Exceptional verbal communication skills, with the ability to convey detailed information clearly, patiently, and in an easy-to-understand manner
- High degree of accuracy and meticulous attention to detail in data entry and form processing
- Strong organizational skills and the ability to manage multiple enrollments efficiently
- A proactive, customer-centric mindset with genuine empathy and a commitment to ensuring positive experiences
- Proficiency in basic computer usage and a readiness to quickly learn CRM systems and digital enrollment platforms
- Demonstrated ability to follow established processes and procedures precisely
- Professional demeanor and integrity in handling sensitive customer information
Responsibilities
- Directly engage with prospective residential Verizon customers who are ready to sign up for services, providing clear guidance through the final enrollment stages
- Explain service terms, conditions, and pricing for Verizon’s comprehensive offerings with clarity and patience
- Guide customers step-by-step through the digital and physical application and enrollment process, ensuring all necessary information is accurately captured to complete the sales process
- Precisely collect and enter customer data into designated digital systems, verifying accuracy and completeness for sales activation
- Verify customer eligibility and ensure all required documentation (IDs, proofs of address, etc.) is obtained and compliant with Verizon and company guidelines
- Process new service activations, upgrades, or transfers efficiently, confirming successful initiation of services
- Address any final customer questions or concerns regarding their enrollment, providing reassuring and accurate information
- Maintain meticulous, confidential records of all direct customer enrollments, interactions, and follow-up activities within CRM systems
- Actively participate in daily team meetings, structured training sessions, and continuous coaching to enhance knowledge of Verizon products and enrollment protocols
- Collaborate seamlessly with direct sales and customer service teams to ensure a smooth transition for the customer from initial interest to active service
- Proactively identify and troubleshoot basic enrollment obstacles, escalating complex issues as needed to ensure customer satisfaction
Benefits
- Uncapped commissions
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
