Sales and Design Consultant full-time (Manhasset, NY)

Ernesta Home•Birmingham, MI

71d•$20 - $30•Onsite

About The Position

Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. At the same price as a store-bought standard-sized rug, a custom-cut rug from Ernesta will not only be a better fit, but also a better buying experience. We believe that high-quality custom design shouldn't be out of reach for consumers and aim to address this need in the multi-billion dollar global rug industry. Driven by our collective mission, our team is hungry, hardworking, and highly ambitious. We're problem solvers, innovators, design enthusiasts, and executors. We are relentlessly focused on creating and delivering beautiful and delightfully simple solutions and experiences for our customers. Together, we are excited and humbled by the opportunity to expand the market for custom rugs and allow more people to live in elevated design settings. Put simply, we believe more soft surfaces mean happier homes. Ernesta is looking for an experienced full-time Sales and Design Consultant (who we call a Design Assistant) to join the Retail team in our showroom located in Manhasset, NY. You will be a key hire to help build an enjoyable, frictionless, and industry-defining rug buying experience. This is an opportunity to join a small but visionary team - a high impact role pioneering a new age of customer experience. As a Design Assistant you will wear two hats. First, you will educate and advise customers on rug selection, material selection, and spatial planning. Second, you will be a customer champion - delighting customers and assisting with inquiries, concerns, and matters related to orders, delivery, and more. In each interaction, you will take pride in building strong relationships with customers and ensuring their happiness and loyalty at every touchpoint.

Requirements

2+ years of experience in a consumer-facing role. 2+ years of direct consumer sales and/or account management experience is required.
Passionate about interior design and home décor. You stay up to date on home décor trends.
Delights in communicating and building trust with customers, self motivated, curious, empathetic, and great at listening
Solutions oriented with sound judgment, business sense, and high integrity. Willingness to provide creative solutions and wear many hats.
High level of proficiency working online across multiple software tools, 2D/3D tools, Zoom, Google suit, etc.
Great time management and organizational skills with high level of accountability
Ability to establish and improve processes. Excited to establish and build feedback loops within the organization and across business units.
This role is located in our newest Retail Showroom and will require a flexible schedule, including weekend and holiday hours.

Nice To Haves

Experience with design tools and spatial planning
BA or experience working in a creative field, interior design, art history, architecture, etc.

Responsibilities

Set the industry standard for customer experience and sales
Drive sales through customer followup and outreach
Deliver exceptional design and product expertise to customers
Maintain a clean, organized, and on-brand showroom that delights customers at every touchpoint
Provide customers a high quality and personalized experience through multiple channels - in person, chat, text, email, video, phone.
Advise customers on floor plan layout, material selection, and custom rug measurements
Provide a fantastic experience to our customers by responding to inquiries and resolving order-related matters such as order tracking, product inquiries, delivery logistics, and more.
Surprise and delight customers - exceed their expectations - create memorable experiences
Learn innovative technologies to help customers visualize their space i.e CAD modeling, adobe, 3D rendering, etc.
Maintain feedback loops to improve internal processes