Sales and Customer Solutions Representative
About The Position
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career. Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.
Requirements
- Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
- High school diploma or equivalent
- 6 months of customer service or phone sales experience to enhance customer satisfaction and retention
- Knowledge of cable communications products: TV, internet, and telephone
- Strong English communication skills
- Flexibility for variable hours, including weekends and holidays
- Adaptability and problem-solving in dynamic environments
Nice To Haves
- 1+ years of call center experience
Responsibilities
- Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.
- Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers.
- Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints.
- Mastering order processing within the billing system for retained accounts, new sales, and account lookups.
- Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.
Benefits
- comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
- free and discounted Spectrum services like internet, TV and mobile
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Telecommunications
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
