Sales and Customer Solutions Representative

Charter Spectrum • Austin, TX

73d • $18

About The Position

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career. As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.

Requirements

• High school diploma or equivalent
• 6+ months of customer service or phone sales experience to enhance customer satisfaction and retention
• Strong English communication skills
• Flexibility for variable hours, including weekends and holidays
• Adaptability and problem-solving in dynamic environments
• Knowledge of cable communications products: TV, internet, and telephone

Nice To Haves

• 2+ years of call center experience

Responsibilities

• Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.
• Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers.
• Responding promptly and efficiently to inbound calls, meeting call handling metrics and addressing billing inquiries, pricing and service complaints.
• Mastering order processing within the billing system for retained accounts, new sales and account lookups.
• Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.

Benefits

• Competitive pay starting at $18/hour
• Lucrative incentives that can bring top performers to an annual salary of over $70,000
• Free and discounted Spectrum services like internet, TV and mobile

What This Job Offers

• Industry: Telecommunications
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees