Sales and Customer Service

AlphaGraphics - US605 • Carmel, IN

123d

About The Position

We are seeking a detail-oriented and customer-focused Inside Sales and Customer Service Representative to join our team. This role serves as a crucial point of contact for customers, handling inquiries, estimates, orders, and conflict resolution with professionalism and expertise. The ideal candidate will have experience in the print or graphics industry and a passion for delivering top-notch customer experiences while generating inside sales.

Requirements

• Previous experience in the print industry or graphics is highly preferred.
• Experience in conducting customer needs assessments, meeting quality standards for service, and measuring customer satisfaction.
• Ability to build and maintain strong relationships with customers and teammates.
• Strong written and verbal communication skills to effectively interact with customers and team members.
• Critical thinking skills to evaluate alternative solutions and identify the best approaches for resolving customer issues.
• A desire to continuously look for ways to help both customers and teammates meet their goals.

Responsibilities

• Serve as the primary internal representative of the organization, promoting our expertise in products, services, and capabilities.
• Handle incoming customer calls.
• Reactivate relationships with inactive customers by sharing special deals and offers.
• Attract new customers by answering product and service questions and suggesting additional solutions.
• Communicate customer requirements to the support team in accordance with company policies.
• Assist walk-in traffic with order redemption, payment, and processing.
• Direct customers to the correct department for project-related needs and ensure timely resolutions.
• Document client interactions, inquiries, complaints, and solutions using internal systems.
• Provide clear and accurate product and service information to customers, including new updates or functionalities.
• Maintain high level of client satisfaction by building strong and meaningful relationships.
• Stay updated on company products, services, and policies to ensure accurate and helpful information is always provided.

Benefits

• Competitive salary
• Opportunity for advancement
• Training & development

What This Job Offers

• Number of Employees: 101-250 employees