Sales and Customer Service Representative - Full-Time or Part-Time

Avis Budget Car Rental • Appleton, WI

2h • $45,000 - $60,000 • Onsite

About The Position

Join our dynamic team! We are seeking enthusiastic individuals with exceptional customer service skills for exciting opportunities in the car rental industry. Become an integral part of a welcoming, supportive team committed to delivering outstanding customer experiences. As a Sales & Customer Service Representative, you will play a key role in assisting customers with their rental needs at our Appleton airport location. Your responsibilities include renting vehicles, promoting our products and services, processing rental contracts, and actively listening to identify customer needs. You will also upsell additional offerings to enhance their travel experience—all while providing friendly, efficient, and professional service. Candidates must be flexible to work any shift within our hours of operation, which are seven days a week from 8:00 a.m. to 11:45 p.m. Shift differential will apply for nights and weekends. About us: Midwestern Wheels, Inc. is a proud licensee of Avis Budget Group, a leading provider of mobility solutions including Avis, Budget and Budget Truck brands. With over 65 years of experience and locations throughout Wisconsin, we are committed to delivering outstanding service and creating exceptional customer experiences. We have a loyal customer base because we truly care about our customers! At Midwestern Wheels, our culture sets us apart! Our employees are essential to our mission and are treated like part of the Midwestern Wheels family. We offer a supportive, respectful, and team-oriented workplace and invest in your success with training, professional development, and recognition for your hard work.

Requirements

• Previous sales experience is beneficial but not required.
• Utilize proven sales techniques while consistently delivering exceptional customer experiences in a fast-paced setting.
• Demonstrate professionalism, enthusiasm, and outstanding communication skills with customers, colleagues, and management.
• Basic computer proficiency, including the ability to use email and reservation software.
• Strong problem-solving and conflict resolution skills.
• Minimum age of 18 and a valid driver's license with a good driving record.

Responsibilities

• Assist customers in understanding our rental offerings, providing detailed information, and facilitating the rental process.
• Build and maintain strong customer relationships to ensure satisfaction and encourage repeat business.
• Clearly communicate and offer vehicle upgrades and additional products and services to enhance the customer’s travel experience.
• Deliver accurate and comprehensive information, aiding customers in making well-informed rental decisions.
• Assist customers with vehicle exchanges, returns, future reservations, and any concerns they may have.

Benefits

• Total Earning Potential: $45,000-$60,000+ per year. This will include an hourly base rate plus uncapped incentive bonuses for sales upgrades and additional services.
• Paid time off (PTO) that begins accruing from day one.
• Paid holidays, including your birthday!
• Comprehensive benefit package for full-time employees, including medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan with generous company match.
• Employee discounts including discounts on car rentals and Avis/Budget vehicle purchases.
• Access to employee assistance program.
• Free parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees