Sales and Customer Service Representative
About The Position
The main function of this role is to handle inbound and outbound phone calls, emails, and chats from our customers. This means accepting orders over the phone, answering customer questions about the status of their order, and fielding calls to address warranty issues or other customer concerns. Team members are expected to be extremely detail oriented, thorough, and accurate. This role typically involves making or receiving upwards of 50 calls per day. Ability to navigate computer programs, type, and process data quickly is a must. Our team members work in a brand-new, climate-controlled office with an excellent view. Must be able to be seated, working in front of a computer for 7-8 hours per day.
Requirements
- Experience in a similar environment
- Basic phone and computer skills (Apple products)
- Ability to navigate computer programs, type, and process data quickly
- Must be able to be seated, working in front of a computer for 7-8 hours per day.
Nice To Haves
- Experience using Salesforce
- Mechanical experience, specifically in the automotive industry
Responsibilities
- Handle inbound and outbound phone calls, emails, and chats from our customers.
- Accept orders over the phone
- Answer customer questions about the status of their order
- Field calls to address warranty issues or other customer concerns
Benefits
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Free food & snacks
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
