Sales and Customer Service Associate

AZM Incorporated

About The Position

Looking for a performance-driven role where you can thrive? As a Sales and Customer Service Associate, you will be educating local customers about Verizon’s telecom offerings while becoming part of a team that wins together. Bring your voice, your drive, and your hunger to grow; we’ve got the tools, training, and teammates to help you shine. People are at the core of what we do. Whether we’re launching new services or working with local customers, we focus on building connections with people, not just with our internet speeds. Thanks to telecom partners like Verizon 5G, we bring cutting-edge services to customers and spark real conversations that lead to action. A&Z Marketing Inc. is here to build careers, serve communities, and have some fun along the way.

Requirements

Prior experience in sales or a customer-facing role (highly advantageous)
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Ability to perform effectively under pressure

Responsibilities

Proactively engage with residential customers to understand their needs and provide tailored solutions for Verizon products and services, aiming to exceed sales targets
Clearly articulate the features and benefits of wireless plans, devices, and accessories to facilitate informed customer decisions
Efficiently guide customers through new account setups, service upgrades, and data transfers
Offer initial troubleshooting for common issues and escalate complex problems to the appropriate support teams
Process all sales, returns, and exchanges accurately and in compliance with company policies
Continuously update knowledge on new technology, service updates, and special offers to provide accurate customer information
Collaborate effectively with Sales and Customer Service Associates and other team members to share knowledge, support initiatives, and contribute to a productive sales environment