Sales and Client Experience Supervisor - PNC Wealth Management

PNC Financial Services Group, Inc.•Pittsburgh, PA

72d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Sales and Client Experience Supervisor within PNC Wealth Management, you will be based in Pittsburgh, PA. The position will primarily be based at the Tower at PNC Plaza. May consider other locations within PNC's footprint. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Licensing requirements: FINRA Series 7/66 (63/65). Directs a team focused on sales and service, supporting the execution of strategic initiatives for a defined business segment or sub segment. Ensures consistency of execution and alignment with customer experience strategy. Supervises the deployment of tools and resources and readiness materials, enabling the achievement of strategic initiatives and customer experience goals. Identifies performance issues and makes recommendations to management to close performance gaps. Elevates issues to senior managers and recommends process improvement tactics as needed. Facilitates change management within the business, ensuring tools and resources are consistently and effectively utilized at the customer interface. Manages a team of specialists. Responsible for team member development while monitoring progress against individual goals. Motivates and develops staff which includes, acquiring top talent and managing performance-based issues. Effectively plans, organizes, directs, analyzes and evaluates staff and processes. Connects strategy to day-to-day activities and updates the team on a regular basis. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values - Role models our values with transparency and courage. Enable Change - Takes action to drive change and innovation that will transform our business. Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Requirements

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Roles at this level typically require a university / college degree.
Industry experience is typically 8+ years.
At least 5 years of prior management experience is typically required.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
FINRA Series 7,66 (or 63 & 65)

Nice To Haves

Account Management
Competitive Strategies
Customer Experience (CX)
Negotiation
Operations Management
Strategic Planning
Higher level education such as a Masters degree, PhD, or certifications is desirable.

Responsibilities

Directs a team focused on sales and service, supporting the execution of strategic initiatives for a defined business segment or sub segment.
Ensures consistency of execution and alignment with customer experience strategy.
Supervises the deployment of tools and resources and readiness materials, enabling the achievement of strategic initiatives and customer experience goals.
Identifies performance issues and makes recommendations to management to close performance gaps.
Elevates issues to senior managers and recommends process improvement tactics as needed.
Facilitates change management within the business, ensuring tools and resources are consistently and effectively utilized at the customer interface.
Manages a team of specialists.
Responsible for team member development while monitoring progress against individual goals.
Motivates and develops staff which includes, acquiring top talent and managing performance-based issues.
Effectively plans, organizes, directs, analyzes and evaluates staff and processes.
Connects strategy to day-to-day activities and updates the team on a regular basis.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

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