Sales and Client Experience Supervisor - PNC Wealth Management

PNC • Pittsburgh, PA

80d

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Sales and Client Experience Supervisor within PNC Wealth Management, you will be based in Pittsburgh, PA. The position will primarily be based at the Tower at PNC Plaza. May consider other locations within PNC's footprint. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree.
• Higher level education such as a Masters degree, PhD, or certifications is desirable.
• Industry experience is typically 8+ years.
• At least 5 years of prior management experience is typically required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Licensing requirements: FINRA Series 7/66 (63/65).

Nice To Haves

• Account Management
• Competitive Strategies
• Customer Experience (CX)
• Negotiation
• Operations Management
• Strategic Planning

Responsibilities

• Directs a team focused on sales and service, supporting the execution of strategic initiatives for a defined business segment or sub segment.
• Ensures consistency of execution and alignment with customer experience strategy.
• Supervises the deployment of tools and resources and readiness materials, enabling the achievement of strategic initiatives and customer experience goals.
• Identifies performance issues and makes recommendations to management to close performance gaps.
• Elevates issues to senior managers and recommends process improvement tactics as needed.
• Facilitates change management within the business, ensuring tools and resources are consistently and effectively utilized at the customer interface.
• Manages a team of specialists.
• Responsible for team member development while monitoring progress against individual goals.
• Motivates and develops staff which includes, acquiring top talent and managing performance-based issues.
• Effectively plans, organizes, directs, analyzes and evaluates staff and processes.
• Connects strategy to day-to-day activities and updates the team on a regular basis.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 8 occasional absence days each year
• Between 15 to 25 vacation days each year, depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees