Sales and Client Experience Advisor - Consumer / Home Lending

PNC • Pittsburgh, PA

1d • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Sales & Client Experience Advisor within PNC's Retail Banking organization, you are able to sit anywhere we have a PNC presence. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience.
• Specific certifications are often required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

• Account Management
• Competitive Strategies
• Customer Experience (CX)
• Negotiation
• Operations Management
• Strategic Planning

Responsibilities

• Provides execution guidance, training and coaching to sales force and product support personnel in one or more channels.
• Monitors and communicates factors impacting achievement of business objectives, providing transparency and consultation to management.
• Delivers advice and guidance to influence outcomes and enable achievement of business goals.
• Through observation and coaching, supports the development of tactics and resources to drive the successful execution of strategic priorities.
• Implements initiatives to grow revenue including acquisition, growth, retention, and cross-channel experiences.
• Consults and makes decisions with key stakeholders to improve sales and customer experience outcomes.
• Resolves more complex product and service related inquiries and issues and may participate in sales force goal setting and other related initiatives to support successful execution of business priorities
• Collaborates with management to support the delivery of a systematic approach to facilitate change management within the business from the perspective of the organization and on an individual level.
• Serves as subject matter resource and advocate representing the needs of the business segment, specialty segment or channel.
• May be called upon to provide subject matter expertise to operations, other support areas, or centers of expertise.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees