Sales Ambassador

H&M Group•New York, NY

11d•$18

About The Position

We believe that you will be a part of cultivating a friendly and warm shopping experience for & Other Stories customers through organic customer service, product knowledge, operational routines and overall upkeeping within a value driven team environment to drive sales. Customer Service Greet and engage all customers in conversation Utilize an organic customer service approach to create an easy and inspiring shopping experience for every customer Provide relevant and detailed product knowledge of all & Other Stories merchandise including but not limited to fabric types, washing instructions, garment fits, trends etc. Communicates with customers courteously and promptly in-person and via phone Operations Ability to complete the full garment processing cycle from unpacking to steaming per & Other Stories guidelines and best practices to maximize selling opportunities Handles customer transactions at the register and packages purchases according to & Other Stories standards in a courteous and friendly manner Replenishes all departments consistently throughout the day to ensure full inventory on the shop floor Upkeeps & Other Stories logistic standards and overall cleanliness of stockrooms and back stocked merchandise Maintains & Other Stories shop floor standards by ensuring product care is met throughout the day Supports with execution of reductions and campaign set ups according to & Other Stories guidelines Adheres to & Other Stories values, policies and procedures as outlined in company handbook Team Player Partners with team members to ensure customers receive the best customer service in a friendly shopping environment Responsible for keeping shop floor and stockrooms clean, well maintained and handed over per & Other Stories standards Willingness and ability to readily respond to changing circumstances and expectations Assists in training new team members with high level of customer service focus Being straight forward and open minded including when receiving and sharing feedback Financial Accountability: None

Requirements

Must be able to work a flexible work schedule including nights and weekends
High School graduate or equivalent preferred
At least 6 months of experience in direct customer service, retail industry preferred
Ability to lift in excess of 20 pounds
Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
Ability to climb a ladder and use a step stool
Exceptional customer service and interpersonal skills
Ability to recognize and execute selling opportunities
Ability and willingness to run a cash register
Excellent communication and organizational skills
Lively interest and knowledge in fashion and design trends
Passion and drive for retail industry
Ability to multi-task in a fast-paced environment
Ability to take initiative to complete tasks and solve problems
Ability to meet deadlines
Ability to manage time and prioritize

Responsibilities

Greet and engage all customers in conversation
Utilize an organic customer service approach to create an easy and inspiring shopping experience for every customer
Provide relevant and detailed product knowledge of all & Other Stories merchandise including but not limited to fabric types, washing instructions, garment fits, trends etc.
Communicates with customers courteously and promptly in-person and via phone
Ability to complete the full garment processing cycle from unpacking to steaming per & Other Stories guidelines and best practices to maximize selling opportunities
Handles customer transactions at the register and packages purchases according to & Other Stories standards in a courteous and friendly manner
Replenishes all departments consistently throughout the day to ensure full inventory on the shop floor
Upkeeps & Other Stories logistic standards and overall cleanliness of stockrooms and back stocked merchandise
Maintains & Other Stories shop floor standards by ensuring product care is met throughout the day
Supports with execution of reductions and campaign set ups according to & Other Stories guidelines
Adheres to & Other Stories values, policies and procedures as outlined in company handbook
Partners with team members to ensure customers receive the best customer service in a friendly shopping environment
Responsible for keeping shop floor and stockrooms clean, well maintained and handed over per & Other Stories standards
Willingness and ability to readily respond to changing circumstances and expectations
Assists in training new team members with high level of customer service focus
Being straight forward and open minded including when receiving and sharing feedback