Sales Agent - City Cruises - Philadelphia

Hornblower•Philadelphia, PA

About The Position

Position Summary: The successful ticket office agent will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Duties and Responsibilities: Receive passengers and inform them about boarding procedures; print, sort and distribute boarding passes to passengers. Address guests by name and recognize their special occasions. Explain products or services and prices, and answer questions from customers. Collect outstanding balances for reservations and collect payment vouchers from third party distributors. Make and confirm cruise reservations using telephones, faxes, mail, and computers; maintain computerized inventory of available passenger space and provide information on space reserved or available. Resolve customer complaints regarding booking, ticketing, and special boarding needs. Contact guests about changes to their cruise date, time, or departure location. Additional job duties as assigned.

Requirements

High school diploma or equivalency is required
Must have a minimum of 1 year customer service experience
Must meet minimum state age requirements
Strong customer service, organization, and interpersonal skills
Maintain a high level of organization, detailed oriented and meet deadlines
Handle multiple tasks/projects at one time
Establish and maintain effective working relationships as required by job responsibility
Listen effectively, assess the situation, determine relevant issues, & suggest solutions
Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites
Must be able to effectively understand and convey written and verbal information to coworkers and guests
Maintain uniform and personal grooming in compliance with appearance standards
Will be required to be available for work nights, weekends and on all major holidays

Nice To Haves

Cash handling experience preferred

Responsibilities

Receive passengers and inform them about boarding procedures
Print, sort and distribute boarding passes to passengers
Address guests by name and recognize their special occasions
Explain products or services and prices, and answer questions from customers
Collect outstanding balances for reservations and collect payment vouchers from third party distributors
Make and confirm cruise reservations using telephones, faxes, mail, and computers
Maintain computerized inventory of available passenger space and provide information on space reserved or available
Resolve customer complaints regarding booking, ticketing, and special boarding needs
Contact guests about changes to their cruise date, time, or departure location
Additional job duties as assigned