H&M Sales Advisor- Empire Outlets Staten Island

H&M Group•New York, NY

2h•Onsite

About The Position

As a Sales Advisor, you will be responsible for providing excellent customer service, welcoming and guiding customers through the store to actively sell products, and offering support and guidance. You will leverage your fashion and product knowledge to enhance the customer experience. Your role also involves garment refill and care, presentation, and maintaining a clean and tidy sales floor and back of house, collaborating closely with your store team to ensure an excellent customer experience. Working at H&M means a dynamic environment where a typical day includes responsibilities related to customer sales, fashion and trend awareness, team development, and retail operations/visual and commercial execution.

Requirements

Passionate about fashion and everything we create in-store
Motivated by giving customers a great experience
Communicative
Creative
Curious
Motivated
Flexible
Decisive
Action-oriented
Enjoy working in a collaborative and dynamic environment
Sales experience working in a dynamic and collaborative environment
Experience working with customer service in fashion, retail or other service-related industries

Responsibilities

Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
Willingness to engage and have conversations with customers to provide excellent service
Guide customers through our fashion trends, stories & products in all areas of the store
Ability to effectively promote and sell our products to customers
Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
Representing yourself and the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with store management team
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
Use your product & fashion knowledge to share relevant information to customers
Retain and share your service, fashion and store operations knowledge and skills with colleagues
Follow all procedures, routines, and legal requirements in all areas of the store
Give & receive feedback with your colleagues to learn, develop & support each other
Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
Operate fitting room and checkout areas according to best practice & processes
Contribute to a clean and tidy sales floor and back of house (including stockrooms)
Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
Ensure good stock levels with replenishment routines on sales floor
Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
Support with opening and closing of the store
Following all H&S guidelines and legal requirements applicable to role and responsibilities

Benefits

Comprehensive benefits inclusive of health insurance
Wellness and family support programs
Company match retirement plan
Paid leave programs
Paid time off
Community day to serve your local community
Employee discount at H&M, & Other Stories, and COS
Staff discount card, usable on all our H&M Group brands in stores and online (H&M, Beauty and Move included, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound)
Included in our H&M Incentive Program – HIP
Extensive development opportunities around the globe