H&M Sales Advisor - Miromar Outlet/Naples

H&M Group • Estero, FL

9h • Onsite

About The Position

As a Sales Advisor at H&M, you will be responsible for delivering excellent customer service by welcoming and guiding customers through the store and OMNI experience. Your role involves actively selling products, providing support and guidance, and leveraging your fashion and product knowledge to enhance the customer experience. You will also manage garment refill and care, ensure proper presentation, and maintain a clean and tidy sales floor and back of house, collaborating closely with your store team to achieve an excellent customer experience. A typical day includes engaging with customers, promoting fashion trends and products, advocating for the Customer Loyalty App and in-store sustainability initiatives, and representing the H&M brand positively. You will also support commercial and operational actions to meet sales targets, stay updated on fashion trends, share knowledge with colleagues, follow store procedures, and participate in training. Operational duties include managing the full garment cycle, operating fitting rooms and checkouts, maintaining merchandise displays, ensuring good stock levels, and supporting in-store tech services and store opening/closing procedures, all while adhering to H&S guidelines.

Requirements

• Passionate about fashion and everything we create in-store
• Motivated by giving customers a great experience
• Communicative, creative and curious, motivated, flexible, decisive, and action-oriented
• Enjoy working in a collaborative and dynamic environment
• Sales experience working in a dynamic and collaborative environment
• Experience working with customer service in fashion, retail or other service-related industries

Responsibilities

• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Representing yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team
• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
• Use your product & fashion knowledge to share relevant information to customers
• Retain and share your service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give & receive feedback with your colleagues to learn, develop & support each other
• Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development
• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice & processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
• Support with opening and closing of the store
• Following all H&S guidelines and legal requirements applicable to role and responsibilities

Benefits

• Comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community
• Employee discount at H&M, & Other Stories, and COS
• Access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
• Access to a large global talent community, where career growth and aspirations have no limits
• Staff discount card, usable on all our H&M Group brands in stores and online (H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound)
• Included in our H&M Incentive Program – HIP
• Extensive development opportunities around the globe
• Local markets offer different competitive perks and benefits

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees