H&M Sales Advisor

H&M Group•Knoxville, TN

4h•Onsite

About The Position

As a Sales Advisor at H&M, you will be responsible for providing excellent customer service, welcoming and guiding customers through the store and OMNI experience, actively selling products, and offering support and guidance using your fashion and product knowledge. You will also manage garment refill and care, presentation, and contribute to maintaining a clean and tidy sales floor and back of house, collaborating with your team to ensure an excellent customer experience. A typical day involves engaging with customers, promoting fashion trends and products, encouraging the Customer Loyalty App (Hello Member) and in-store sustainability initiatives, and representing the H&M brand positively. You will also support commercial and operational actions to achieve sales targets, stay updated on fashion trends, and share your knowledge with colleagues. Adherence to procedures, routines, and legal requirements is essential, as is participating in onboarding and training for development. Operational tasks include managing the full garment cycle, operating fitting rooms and checkout, maintaining merchandise displays according to visual guidelines, ensuring good stock levels, and supporting in-store OMNI Services and tech tools. You will also assist with store opening and closing and follow all H&S guidelines.

Requirements

Passionate about fashion and everything we create in-store
Motivated by giving customers a great experience
Communicative, creative and curious, motivated, flexible, decisive, and action-oriented
Enjoy working in a collaborative and dynamic environment
Sales experience working in a dynamic and collaborative environment that you can apply to your role
Experience working with customer service in fashion, retail or other service-related industries

Responsibilities

Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
Willingness to engage and have conversations with customers to provide excellent service
Guide customers through our fashion trends, stories & products in all areas of the store
Ability to effectively promote and sell our products to customers
Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
Representing yourself and the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with store management team
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
Use your product & fashion knowledge to share relevant information to customers
Retain and share your service, fashion and store operations knowledge and skills with colleagues
Follow all procedures, routines, and legal requirements in all areas of the store
Give & receive feedback with your colleagues to learn, develop & support each other
Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
Operate fitting room and checkout areas according to best practice & processes
Contribute to a clean and tidy sales floor and back of house (including stockrooms)
Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
Ensure good stock levels with replenishment routines on sales floor
Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
Support with opening and closing of the store
Following all H&S guidelines and legal requirements applicable to role and responsibilities

Benefits

Access to Colleague Resource Groups (CRGs)
Comprehensive health insurance
Wellness and family support programs
Company match retirement plan
Paid leave programs
Paid time off
Community day to serve your local community
Employee discount at H&M, & Other Stories, and COS
Attractive benefits with extensive development opportunities around the globe
Staff discount card, usable on all our H&M Group brands in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound)
Included in our H&M Incentive Program – HIP
Local markets offer different competitive perks and benefits