H&M Sales Advisor - University Mall

H&M Group•South Burlington, VT

4h•Onsite

About The Position

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Requirements

Passionate about fashion and everything we create in-store
Motivated by giving customers a great experience
Communicative, creative and curious, motivated, flexible, decisive, and action-oriented
Enjoy working in a collaborative and dynamic environment
Sales experience working in a dynamic and collaborative environment
Experience working with customer service in fashion, retail or other service-related industries

Responsibilities

Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
Willingness to engage and have conversations with customers to provide excellent service
Guide customers through our fashion trends, stories & products in all areas of the store
Ability to effectively promote and sell our products to customers
Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
Representing yourself and the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with store management team
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
Use your product & fashion knowledge to share relevant information to customers
Retain and share your service, fashion and store operations knowledge and skills with colleagues
Follow all procedures, routines, and legal requirements in all areas of the store
Give & receive feedback with your colleagues to learn, develop & support each other
Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
Operate fitting room and checkout areas according to best practice & processes
Contribute to a clean and tidy sales floor and back of house (including stockrooms)
Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
Ensure good stock levels with replenishment routines on sales floor
Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
Support with opening and closing of the store
Following all H&S guidelines and legal requirements applicable to role and responsibilities

Benefits

Value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
Values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
Access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
Inclusive company where you're encouraged to be yourself at work
Access to a large global talent community, where career growth and aspirations have no limits
Comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community
Employee discount at H&M, & Other Stories, and COS
Staff discount card, usable on all our H&M Group brands in stores and online
Included in our H&M Incentive Program – HIP
Local markets offer different competitive perks and benefits