Sales Administrative Assistant
About The Position
A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. The Administrative Assistant assists Sales Managers, Catering Managers and/or Conference Managers in providing world-class contracting, preparation, coordination and servicing of Hotel Customer base. Administers proposals, contracts and written correspondence in conjunction with Sales/Catering Team to communicate contractual information, event details and changes in conference programs to appropriate hotel operating departments and partnering teams.
Responsibilities
- Ability to juggle multiple tasks & projects with superb accuracy in a fast paced environment
- Strong administrative skills and attention to detail
- Exceptional customer service skills, over the phone and in person, with customers and internal departments
- Ability to manage different personalities, work styles and needs
- Write (or review) and distribute emails, correspondence memos, letters and customer specific communications as requested
- Assist in the preparation of regularly scheduled reports
- Assist with return phone calls. Qualify leads with additional details. Help clients with details on upcoming groups
- Coordinate reservations and amenities for Managers. Ensure room is ready and amenity delivered prior to arrival
- Assist with special project tasks, including mailings, sales blitz lists and other sales related activities
- Prepare contracts for Sales and Catering Managers; merge, alter and distribute for a tentative booking
- Assemble proposals and regret correspondence for Sales and Catering Managers
- Create Post Convention Reports, merge corresponding thank you letters
- Conduct Site Visit Tours as needed for Sales and Catering clients
- Send first contact template response to Catering inquiries with basic hotel information
- Assist in managing execution of small one-day meetings or rooms only programs
- Work directly with Operations/Restaurant to help coordinate the handling of functions
- Communicate with Catering and Conference events to inform cut off dates, review pickup reports for straight-line availability
- Assist with event execution including walking meeting rooms to ensure set is accurate, greeting meeting planners in meeting rooms on event days, and communicating requests to appropriate department for execution
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
