Sales Admin - Capital One Arena

Aramark • Washington, DC

6d • $23 - $23

About The Position

The Support Services Operator is responsible for managing a variety of accounts receivable-based activity via email, telephone, and fax. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Requirements

• High School Diploma or Equivalent.
• 2 + years of credit/collections experience (preferred but not required).
• Must have demonstrated good performance; if in customer service, must have good quality scores.
• Excellent customer service skills a must.
• High level of organizational skills, integrity and accuracy.
• Strong communication skills with excellent written and verbal communication.
• Strong attention to detail, analytical and problem-solving skills.
• Good interpersonal skills working with internal and external customers.

Responsibilities

• Reconciles account status using invoicing and payment activity analysis.
• Reconciles refund status using invoicing, payment, adjustment and receipt write off activity.
• Review pending adjustment requests for accuracy and adherence to current policy standards.
• Researches and reconciles misapplied payments.
• Respond to invoice / statement requests
• Assist Collections floor and Credit department as needed.
• Assist with metric gathering as needed.
• Special projects and other duties as assigned or requested.
• Performs reconciliations for assigned accounts to maintain accuracy.
• Interfaces with Sales, Operations and Finance departments to resolve billing, collection and credit issues.
• Communicates via email, letters and phone conversations with customers concerning account status.

Benefits

• Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
• Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.
• Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees