Sales Admin & Executive Assistant Remote
About The Position
Rolling Suds of Lancaster-Harrisburg and West Baltimore Ellicot City is the largest power washing franchise in our network, operating territories across Central Pennsylvania and Baltimore, Maryland. We serve both commercial and residential clients and are scaling rapidly. We're looking for a sharp, self-driven remote team member who can take ownership of sales support, CRM management, and day-to-day admin tasks without needing to be micromanaged. You will report directly to the CEO and serve as the backbone of our sales and administrative operations. This is a full-time remote position, Monday through Friday, 8:00 AM to 5:00 PM Eastern Standard Time. This is not a passive role — you need to be proactive, detail-oriented, and comfortable working independently. You’ll be the person who keeps our CRM clean, our follow-ups on time, and our operations running smoothly behind the scenes.
Requirements
- Perfect written and spoken English (light accent is acceptable)
- Experience with CRM platforms (Workiz, Go High Level, or similar service-industry CRMs preferred)
- Proficiency with Microsoft Office 365 (Outlook, Excel, Word, Teams)
- Strong organizational skills and attention to detail
- Self-starter who takes initiative without waiting to be told what to do
- Reliable internet connection and a quiet, professional work environment
- Available to work Monday through Friday, 8:00 AM to 5:00 PM Eastern Standard Time
Nice To Haves
- Previous experience in a service-based business, home services, or franchise environment is a strong plus
Responsibilities
- Manage and organize our CRM systems (Workiz and Go High Level) daily — update job statuses, customer records, and pipeline stages
- Conduct customer follow-up calls, emails, and texts to confirm appointments, collect feedback, and recover lost leads
- Perform occasional cold outreach to prospective commercial clients using provided lists and scripts
- Ensure no leads fall through the cracks — every inquiry gets a timely response
- Generate reports from CRM data as needed
- Manage and schedule social media posts across platforms
- Assist with payroll processing and basic bookkeeping tasks
- Handle email and calendar management using Office 365
- Prepare simple reports, documents, and internal communications
- Support the operations team with scheduling, coordination, and follow-through on tasks
Benefits
- Bonus based on performance
- Opportunity for advancement
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
