Sales Activation Representative (Outreach Bilingual Spanish)
About The Position
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $20/hour. And that's not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. Job Summary: Are you passionate about connecting communities with cutting-edge technology? As a Call Center Sales Activation Representative at Spectrum, you'll play a vital role in activating services like Spectrum Mobile and Xumo streaming for our customers. Through proactive outreach, you'll enhance the customer experience and drive growth by upselling additional products and services. Your efforts will directly contribute to our success and strengthen our community connections. Join us in shaping the future of digital engagement and make a meaningful impact on our organization and the customers we serve. What Our Call Center Sales Activation Representatives Enjoy Most About the Role Enhancing the customer experience through effective service activation. Guiding customers in mobile and internet setup using various tools. Upselling additional products by maximizing customer opportunities. Staying informed on Spectrum products and managing escalations. Meeting performance targets and sharing best practices with the team. Working Conditions Normal office environment.
Requirements
- High school diploma or equivalent
- 2+ years in sales or customer service
- Proficiency with computers and software applications
- Knowledge of office procedures, policies, and troubleshooting
- Strong English and Spanish communication skills
- Ability to prioritize, organize, and multitask
- Sales skills like analysis, objection handling, pitching, and closing
- Customer complaint resolution while managing back-to-back calls
Nice To Haves
- Confidentiality and problem-solving under pressure
- Knowledge of cable/telephony industry and services
- Familiarity with residential product details
- Bilingual- Spanish
Responsibilities
- Enhancing the customer experience through effective service activation.
- Guiding customers in mobile and internet setup using various tools.
- Upselling additional products by maximizing customer opportunities.
- Staying informed on Spectrum products and managing escalations.
- Meeting performance targets and sharing best practices with the team.
Benefits
- competitive pay starting at $20/hour
- free and discounted Spectrum services like internet, TV, and mobile
- comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
