Sales Account Representative

Infra-Metals: Virginia • Petersburg, VA

267d

About The Position

This position falls within the Sales Job Family, which includes roles focused on promoting and maintaining sales through lead generation and development, as well as executing sales in person, remotely, over the phone, or via email. The role also involves providing customer service, acting as a primary point of contact, and supporting marketing efforts through the analysis and dissemination of information on market trends, demand, pricing, and other key factors related to Infra-Metals' products. As a crucial part of our organization, this role supports local leadership strategies and drives proactive external efforts to maintain and grow the business.

Responsibilities

• Independently complete a broad range of sales and/or customer services tasks and/or planning or leading tasks and/or other staff in the accomplishment of work.
• Responsible for maintenance, development, and growth of new and established customer accounts by means of face to face and virtual communication, entertainment and office work.
• Serve as the primary contact for customers, maintain customer relationships and address all issues with the assigned customer base.
• Manage assigned customer accounts and build customer relationships to continue to grow business opportunities with the customer.
• Partner with customers within assigned territories to proactively identify long and short-term needs and provide mutually beneficial solutions for products and/or services.
• Generate new business and drive repeat business by ensuring customer satisfaction.
• Schedule and complete regular visits to assigned customer accounts.
• Analyze historical trends of material usage to better understand customer needs and identify opportunities to improve service.
• Educate customers about additional value add services such as ensuring their goals are better met.
• Assist with inventory management and developing inventory levels based on current market forecasts.
• Highlight product features based on a technical knowledge of product capabilities and limitations.
• Answer customers' questions about products, prices, availability, and product uses.
• Develop/maintain effective relationships with customers, providing customer service and complaint resolution.
• Regularly inquire and monitor customer satisfaction regarding quality of products, services and deliveries.
• Promote feedback mechanisms for customers to influence the continuous improvement of operations and/or production and make recommendations for potential product enhancements or modifications to increase sales.
• Develop or enter formal quotations into appropriate system or format and provide them to customers.
• Negotiate certain pricing and/or agreements, following established guidelines and/or approvals.
• Follow up with all quotes in a timely manner and according to policy.
• Facilitate execution of accepted agreements, coordinating with operations to ensure all terms are followed.
• Acquire and regularly update general knowledge of the metals industry and business trends through trade association events and industry publications.
• Continually upgrade and maintain working knowledge of company products, services, equipment, programs and corporate policies & procedures to successfully communicate and sell to new and existing accounts.
• Interact with other members of the sales and operations team to assist in penetrating specific territory or market to increase sales levels and contractual opportunities.
• Follow Sales Incentive Plan Guidelines.
• Adhere to safety processes and protocols.
• Monitor, stay current and fully trained on location specific company supplied technology tools.

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources

What This Job Offers

• Number of Employees: 501-1,000 employees