Sales & Account Manager

Renewal Investment Services•Mcdonough, GA

About The Position

We’re looking for a high-impact Account Manager who thrives at the intersection of operations, client experience, and revenue growth. This is not a passive account management role—this person owns the relationship from first conversation through long-term partnership. You’ve likely worked inside a 3PL or fulfillment environment, supporting fashion or retail brands, and understand what “good” looks like—from SOP execution to inventory accuracy to client communication. You know how to solve problems in real time, translate operational complexity into client confidence, and turn satisfied customers into long-term, expanding partnerships. You enjoy building relationships and are able to clearly see and communicate why outsourcing to a 3PL is simply the most efficient and scalable partnership when building a brand. This role is equal parts relationship builder, operator, and commercial driver.

Requirements

3–7+ years in a 3PL, fulfillment, or logistics environment (fashion or retail strongly preferred)
Direct experience managing B2B client relationships in a warehouse or fulfillment setting
Strong understanding of: o Warehouse Management Systems (WMS) (e.g., Extensiv) o Inventory control, order flow, and fulfillment operations o SOP development and process improvement
Proven ability to manage both day-to-day execution and big-picture client strategy
Experience supporting or driving sales cycles, including onboarding and contract discussions
Advanced Excel skills (reporting, analysis, KPI tracking)
Exceptional communication skills—able to simplify complex operational topics for clients
Highly proactive, solutions-oriented, and comfortable in a fast-paced, evolving environment

Nice To Haves

Experience contributing to or supporting the CEO or Head of Sales in a high growth 3PL
Demonstrated ability to significantly expand a sales pipeline (e.g., 5–10x growth within a year)
Background working with high-touch fashion, apparel, or lifestyle brands

Responsibilities

Serve as the primary point of contact for B2B fashion and retail clients
Manage day-to-day client relationships, ensuring operational excellence across receiving, inventory, fulfillment, and returns
Translate client needs into clear SOPs and ensure alignment with warehouse operations
Proactively identify and resolve issues related to inventory, order accuracy, and service levels
Partner closely with warehouse, QA, and customer service teams to deliver a seamless client experience
Own the full lifecycle of client relationships—from outreach and onboarding through long-term (evergreen) partnerships
Lead discovery, solutioning, and pricing conversations in collaboration with leadership
Support contract negotiations and ensure alignment between client expectations and operational capabilities
Identify upsell and expansion opportunities within existing accounts
Routinely lead bill reviews/ rate re-negotiations and conducting QBRs
Monitor performance of KPI’s put in place and communicate the success of~
Actively find alignment across the client and the warehouse leadership within a 360 sight of best- in-class client experience
Build and maintain strong, trust-based relationships with key partners
Develop strategic roadmaps for both partnerships and account growth
Identify and pursue new partnership opportunities through networking, referrals, and market research
Contribute to positioning Renewal as a preferred 3PL partner within the fashion ecosystem
Refine sales collateral, case studies, and partnership materials
Track pipeline activity, conversion rates, and account performance metrics
Use Excel and data tools to analyze trends, identify gaps, and support decision-making
Stay ahead of industry trends in fashion logistics, fulfillment, and retail operations
Monitor competitor activity and bring forward insights to strengthen positioning and offerings