Sales Account Manager

Estes Express Lines•Denver, CO

4h•Onsite

About The Position

The Sales Account Manager is responsible for developing and implementing strategies to maintain and expand sales and promote Estes transportation services within an assigned territory. This role involves providing reports on sales activities, utilizing CRM tools to build customer bases, and enhancing product services and customer relationships. The manager will interface with customers to understand their objectives and requirements, maintain regular account relationships, and advise them on new product and service offerings while obtaining feedback. They will also share details on additional offerings to provide value-added service, expedite the resolution of customer concerns, and prepare and conduct service presentations. Contributions to quarterly/annual business forecasting by providing account trends and future customer needs are expected. The position requires promoting world-class customer care throughout the terminal and meeting or exceeding predetermined sales goals and objectives, with weekly progress reports. Regular attendance is required, and the employee may be required to perform any and all other duties as assigned due to operational, safety, and other needs.

Requirements

Bachelor's Degree or any combination of education and experience which would provide an equivalent background
Three years of experience in Sales
Ability to manage multiple accounts and priorities
Strong verbal, written and listening communication skills
Strong work ethic, organization and problem skills
Strong Microsoft Office skills
Must possess a valid driver’s license and an acceptable MVR
Ability to travel within assigned territory to develop customer relationships and overnight stays as needed for training and development
Ability to work all shifts and in all areas relative to the needs of the terminal as business needs dictate
Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
Must be able to comply with all company policies, rules, procedures and Code of Conduct
Must be able to interact well with others
Must be able to work independently, or in a team setting
Must be capable of working under tight time constraints in a high volume environment with multiple priorities
Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
Must be authorized to work in the United States

Nice To Haves

Master’s Degree
LTL/transportation sales experience
Prior CRM experience
SalesForce CRM experience

Responsibilities

Develop and implement strategies to maintain and/or expand sales and promote Estes transportation services within an assigned territory
Provide reports on the sales activities for a given period of time
Utilize CRM (customer relationship management) tools to build customer base, enhance product services and customer relationships
Interface with the customer to understand the customer's overall objectives and requirements
Contact customers on a regular basis to maintain account relationship
Advise customer of Estes' new product and service offerings and obtain feedback on service products
Share details with customers on additional offerings to provide value added service
Expedite the resolution of customer concerns
Prepare and conduct service presentations to the customer
Contribute to the quarterly/annual business forecasting by providing account trends and future customer needs
Promote world-class customer care throughout the terminal
Meet and exceed predetermined sales goals and objectives and reports on progress weekly
Perform any and all other duties as assigned due to operational, safety and other needs