Sales Account Manager

MNL•Foley, MN

3d•Onsite

About The Position

The Sales Account Manager owns ongoing relationships with active and past customers. This role is responsible for keeping accounts engaged, making it easy to do business with MNL, and staying connected to customer needs over time. You’ll work closely with Outside Sales Representatives, Seed Quote Specialists, Production, and Fulfillment to keep orders accurate and on track. Success in this role comes from staying organized, communicating clearly, and being connected to customer needs to identify opportunities to support upcoming projects, expand product use, and re-engage past customers.

Requirements

2+ years of experience in account management, inside sales, or customer-facing roles.
Strong relationship management skills with a focus on long-term customer value.
Ability to manage multiple accounts and priorities without losing detail.
Comfort balancing customer support with proactive sales and growth.
Clear, direct communication and strong follow-through.
Strong organization and attention to detail, especially around orders and timelines.
Experience using CRM systems and Microsoft Office tools.
The ability to work 100% onsite at our Foley, MN location.

Nice To Haves

Prior background in native plants, restoration, agriculture, or landscaping strongly preferred.

Responsibilities

Manage a portfolio of existing customer accounts as the primary point of contact.
Coordinate and process orders with accuracy, timeliness, & clear communication.
Respond to product inquiries and support customer planning needs.
Maintain consistent communication to stay aligned with customer projects and timelines.
Identify opportunities to support upcoming projects or expand product use within existing accounts.
Recommend additional or complementary products based on project needs.
Re-engage inactive or past customers to drive repeat business.
Track customer activity and purchasing patterns to anticipate future needs.
Coordinate with Production and Fulfillment on product availability and timelines.
Communicate order status, lead times, and delivery expectations clearly.
Partner with Outside Sales Representatives on larger or strategic account opportunities.
Work with Seed Quote Specialists on custom seed mix requests for customers.
Maintain accurate records and account activity within CRM systems.
Identify opportunities for other MNL services and connect with internal teams.