Sales Account Manager
About The Position
The Sales Account Manager serves as the primary manager, coordinator, and point of contact for all sales activities with specific customers and clients, as well as for Production, Engineering, and Quality issues related to assigned accounts. This role involves being the main contact for sales, delivery, quality, and engineering matters. The manager must assist Production Control by setting priorities and managing Work-In-Process (WIP) for critical castings. Close collaboration with Customer Service Departments is required to manage and maintain web-based scheduling systems. The position also entails leading initiatives for cost reduction and quality improvement, and effectively communicating pricing information to customers.
Requirements
- Minimum associate degree Business Administration or Technology
- 3-5 years of previous sales Account management experience, dealing with customers and clients
- Proficient working knowledge of Microsoft Power Point, Excel and Word
- Predisposition to having a strong presence managing and solving problems
- Ability to interface with, influence and gain credibility with stakeholders across all levels including customers’ purchasing managers and engineering staff, production supervisors and front-line employees
- Action-orientation with an ability to pro-actively drive results and manage progress
- Ability to resolve conflicts in a proficient and timely manner
- Strong presentation/communications skills
- Strong understanding of negotiating contracts relating to sales of the casting
Nice To Haves
- Bachelor’s degree in Business Administration, Engineering, or Technology
- Aerospace foundry experience
Responsibilities
- Act as Direct Sales/Service Engineer for all assigned customer accounts
- Follow-up on all open quotations
- Assist with and coordinate on all engineering and/or quality issues
- Make routine customer site visits as required
- Maintain and distribute minutes from customer calls and internal visits
- Conduct contract reviews with customers
- Provide management with periodic short and long-term sales forecasts
- Periodically assist with collection of past due invoices
- Manage Customer Accounts Internally
- Provide sales department with commitment dates on orders
- Provide feedback on orders to Production Control Manager
- Compile and distribute weekly customer service & delivery status reports
- Manage Processing & Shipment of Critical Castings to Customers
- Maintain and distribute WIP report for all critical castings
- Assist manufacturing in the establishment of shipment/processing priorities and monitor to ensure priorities are followed
- Work with customers' purchasing contracts related to WIP status and potential ship dates and quantities
- Provide leadership on Customer-Specific Improvement Initiatives
- Work to reduce costs and increase profits on customer programs
- Recommend process improvements
- Assist Production Control by establishing priorities and WIP for critical castings
- Work closely with the Customer Service Departments and help manage and maintain web-based scheduling systems
- Be a team leader for cost reduction and quality improvement
- Recognize and understand pricing and communicate with the customer effectively
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
1-10 employees
