Sales Account Manager

The Institutes • Malvern, PA

41d • Hybrid

About The Position

The Sales Account Manager serves as the primary day-to-day point of contact for assigned clients and plays a critical role in supporting revenue growth, retention, and customer satisfaction. The role requires a proactive, customer-centric, and sales-oriented mindset. The Account Manager partners closely with Sales, Marketing, Customer Success, Enterprise Research, and Operations teams to ensure a seamless customer experience, identify growth opportunities and support account-level sales objectives.

Requirements

• 1-2 years of account management experience required
• High School diploma required

Nice To Haves

• B2B sales experience preferred
• college degree preferred.

Responsibilities

• Serve as the primary supporting daily point of contact for assigned corporate accounts
• Build and maintain strong customer relationships
• Support Sales Account Executives with reporting, opportunity identification, and customer communications.
• Use Salesforce and internal systems to maintain accurate account data
• Support LMS integrations and troubleshooting
• Participate in quarterly account reviews and industry events as needed

Benefits

• 401(k) plan with company contribution up to 16%
• Generous time off package that includes paid vacation, personal, sick and holidays
• Paid maternity and parental leave
• Tuition reimbursement
• Medical, dental, vision, and prescription coverage
• On our Malvern campus: Free lunch every day when working on campus, onsite fitness center, and a beautiful 1.25-mile walking path!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED