Sales Account Manager

Gateway Services Inc

About The Position

At Gateway, our success is built on strong partnerships with veterinary clinics and the communities they serve. We believe that exceptional service, trust, and long-term relationships are the foundation of sustainable growth. We are looking for a motivated and relationship-driven Sales Account Manager (SAM) to join our sales team. Reporting to the Regional Sales Manager, this role plays a critical part in expanding our presence within the veterinary community by developing new business while strengthening relationships with existing customers. If you are passionate about relationship-based sales, thrive in a fast-paced environment, and enjoy helping customers find solutions that meet their needs, this role offers an exciting opportunity to grow your career while contributing to meaningful work.

Requirements

Previous experience working with veterinary clinics or within the veterinary industry
3+ years of account management or related in-hospital experience
Demonstrated understanding of account management principles
Proficiency with Microsoft Office Suite and internet-based tools
Experience working toward Key Performance Indicators (KPIs)
Valid driver’s license, clean driving record, and access to a vehicle
Excellent verbal communication and presentation skills
Comfortable discussing complex topics with veterinary professionals in both one-on-one and group settings
Strong written communication skills for reports, emails, and documentation
Active listening skills to understand customer needs and tailor solutions
Self-starter with strong initiative and drive
High energy, resilience, and determination to achieve sales objectives
Strong sense of urgency and accountability
Positive attitude and commitment to continuous improvement
Excellent organizational and time management skills
Collaborative team player who supports colleagues and partners
Empathetic, reliable, and professional in customer interactions
Persuasive with strong judgment and decision-making abilities
Creative and decisive in problem-solving situations
Ability to drive for business travel within the assigned territory
Ability to sit for extended periods while working on a computer
Ability to walk for extended periods during client visits
Regular phone communication with customers and colleagues
Up to 50% overnight travel may be required
Occasional exposure to elevated noise or heat levels when visiting care centers
Ability to lift or move up to 50 lbs when necessary
Occasional weekend work to meet deadlines or attend industry events

Nice To Haves

Post-secondary education in business, sales, or marketing strongly preferred

Responsibilities

Meet or exceed company-defined sales activity requirements
Achieve or surpass revenue and customer retention targets
Meet or exceed Book of Business growth goals for your territory
Actively prospect and secure new business opportunities within the territory
Promote and sell all Gateway services and affiliated offerings
Utilize Customer Relationship Management (CRM) tools to track customer interactions and manage sales activities
Conduct regular outbound outreach calls to prospective and existing customers
Maintain a strong presence in the market through frequent client visits
Collaborate with sales and operations teams to develop effective sales strategies
Develop and maintain strong, long-term customer relationships through ethical and professional engagement
Identify accounts where revenue may be declining and implement retention strategies
Conduct regular strategic account reviews with assigned customers
Ensure timely resolution and follow-up on account issues, particularly for Key Accounts
Organize sales activities and use geocoding tools to maximize efficiency in the field
Develop an annual sales and marketing plan to achieve territory goals
Monitor and anticipate competitor activity to position Gateway as the preferred partner
Complete weekly, quarterly, and ad hoc reports on sales activities and performance
Work closely with veterinary clinics to understand their unique operational needs
Provide tailored solutions that align with clinic requirements and goals
Respond quickly and professionally to customer inquiries and concerns
Coordinate with Operations teams to address service issues and ensure customer satisfaction