Sales Account Manager
About The Position
We are seeking a driven and relationship-focused Account Manager to join our growing team. This role is ideal for someone who thrives in a field-based environment and enjoys building strong, long-term partnerships with commercial customers. As an Account Manager, you will spend 50–75% of your time in the field, working directly with existing clients while also identifying opportunities to expand and grow your book of business. You will serve as a trusted advisor to your accounts—ensuring service excellence, strengthening customer retention, and uncovering opportunities for additional solutions. If you’re a proactive professional who enjoys being out in the community and making an impact through relationship management and strategic growth, we want to hear from you.
Requirements
- Previous experience in account management, outside sales, or a customer-facing field role is preferred but not required. A strong desire to learn and grow is essential.
- Proven ability to develop and maintain strong, professional relationships with customers, internal teams, and partners.
- Strong verbal and written communication skills, with the ability to confidently present solutions and navigate client conversations.
- Ability to work independently in the field, manage multiple accounts, prioritize tasks, and meet retention and growth goals.
- Skilled at identifying challenges and delivering practical, customer-focused solutions.
- Comfortable managing a dynamic schedule in a role that requires 50–75% travel.
- Comfortable using CRM software, email, and Microsoft Office tools to manage accounts and track performance.
- Valid driver’s license with a clean driving record
- Ability to pass a background check and drug screening
- Willingness to travel 50–75% of the time within the assigned territory
Nice To Haves
- Experience in waste management or a similar service-based industry is a plus.
Responsibilities
- Manage and maintain a portfolio of commercial accounts, ensuring high levels of customer satisfaction, retention, and long-term partnership.
- Identify opportunities to expand services within existing accounts and grow your book of business through referrals, upselling, and targeted prospecting.
- Conduct regular on-site visits to client locations for service evaluations, relationship building, and solution-based consultations.
- Understand each customer’s operational needs and recommend customized waste management solutions that add value and support their business goals.
- Serve as the primary point of contact for assigned accounts, proactively addressing service concerns and coordinating with internal teams to resolve issues efficiently.
- Maintain accurate records of client interactions, account activity, and growth opportunities within the CRM system; provide updates and forecasts to leadership.
- Work closely with operations, customer service, and billing teams to ensure seamless service delivery and exceed customer expectations.
Benefits
- Attractive base salary with incentive opportunities tied to account retention and performance.
- Full benefits package, including health, dental, and vision coverage.
- Vehicle reimbursement, tools, and resources to help you succeed on the road and in the field.
- Opportunities for advancement as our organization continues to grow and expand.
- A collaborative, inclusive environment that values accountability, customer relationships, and a proactive, solutions-driven approach.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
