Sales Account Manager
About The Position
ESSENTIAL FUNCTIONS / RESPONSIBILITIES: · Manage existing customer accounts. · Follow up on quotations and manage the sales funnel for assigned accounts. · Identify opportunities to increase wallet share with existing customers. · Maintain strong customer relationships by addressing customer concerns, escalating as needed, and ensuring customer service excellence. · Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors. · Identifies and works to remove obstacles which prevent quotes from being closed as wins. · Work with various company departments to facilitate organic growth opportunities and optimize cost-to-price competitiveness. · Ensure customer expectations are met and voice of customer (VOC) is heard within the organization. · Work with customer care team on account development and overall customer satisfaction. · Forecast orders/sales monthly using CRM and other tools. · Documents activity using CRM (D365) on a daily and ongoing basis. · Forecasts account opportunity potential using the CRM. · Coordinate with production departments to resolve issues, provide customer support, and provide necessary follow-up in a timely manner. · Keep management informed of information collected regarding competition, pricing, problems, etc. · Travel as necessary support customers, strategy meetings, and/or trade or technical conferences. Estimated travel of 10%. · Attends trade shows to represent the organization and/or to perform market research. #LI-KW1 SAMSA
Responsibilities
- Manage existing customer accounts.
- Follow up on quotations and manage the sales funnel for assigned accounts.
- Identify opportunities to increase wallet share with existing customers.
- Maintain strong customer relationships by addressing customer concerns, escalating as needed, and ensuring customer service excellence.
- Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
- Identifies and works to remove obstacles which prevent quotes from being closed as wins.
- Work with various company departments to facilitate organic growth opportunities and optimize cost-to-price competitiveness.
- Ensure customer expectations are met and voice of customer (VOC) is heard within the organization.
- Work with customer care team on account development and overall customer satisfaction.
- Forecast orders/sales monthly using CRM and other tools.
- Documents activity using CRM (D365) on a daily and ongoing basis.
- Forecasts account opportunity potential using the CRM.
- Coordinate with production departments to resolve issues, provide customer support, and provide necessary follow-up in a timely manner.
- Keep management informed of information collected regarding competition, pricing, problems, etc.
- Travel as necessary support customers, strategy meetings, and/or trade or technical conferences.
- Attends trade shows to represent the organization and/or to perform market research.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
