Sales Account Manager - Key Accounts

Live Comfortably LLC•New York, NY

About The Position

The Sales Account Manager – Key Accounts is responsible for managing and growing strategic retail partnerships, including TJX Canada (Live Comfortably & Simply Interior Homes) and Costco Canada (E-comm window for Simply Interior Homes). This role combines sales leadership, account management, and project coordination to deliver tailored solutions, ensure operational accuracy, and drive revenue growth. The position serves as the primary liaison between customers and internal product, planning, and production teams to ensure seamless execution from concept through shipment.

Requirements

Bachelor’s degree in Business, Marketing, Supply Chain, or related field, or equivalent experience
3+ years of progressive experience in sales, account management, product management, or project management within a retail, wholesale, or manufacturing environment
Demonstrated experience managing multiple client accounts while coordinating cross-functional teams to meet deadlines and revenue objectives
Strong understanding of product lifecycle management, pricing strategy, quoting, and order execution processes
Proven ability to negotiate terms, present solutions, and drive sales growth
Excellent written and verbal communication, negotiation, and interpersonal skills
Highly organized, self-motivated, results-oriented, and capable of working independently with minimal supervision

Nice To Haves

Experience in the home textiles industry strongly preferred
Experience working with major retail accounts, including TJX, Costco, or other national retailers
Prior experience supporting or managing off-price retail accounts highly preferred
Background in product development and/or product management within a consumer goods environment
Familiarity with costing models, supply chain coordination, and direct import (DI) processes
Proficiency in Microsoft Office Suite (advanced Excel preferred), CRM systems, and sales/project management tools
Strong analytical skills with the ability to interpret sales data, forecast trends, and provide actionable business insights

Responsibilities

Build and maintain strong client relationships, understanding customer needs to deliver customized solutions
Serve as the primary point of contact for all TJX Canada buyers and merchandisers
Present solutions, negotiate pricing and terms, and close business to meet or exceed established sales quotas
Create and maintain all TJX Canada quote sheets; communicate SP or cost changes to product teams to ensure accurate cost sheets
Vet all TJX Canada purchase orders (pricing, SKUs, ship dates, terms) and distribute to appropriate product teams and/or factories
Order TJX Canada price tickets as required and confirm timely receipt at Softtex
Monitor and manage all TJX Canada orders (domestic and direct import), ensuring on-time shipment and proactively communicating delays or issues
Collaborate closely with planners to ensure product flow accuracy and realistic forecasting aligned with budgets
Review and approve Simply Interior Homes production samples to ensure quality and client compliance
Support or lead product development initiatives aligned with TJX Canada needs and strategic goals
Execute initiatives and action items established during sales meetings and drive projects through completion
Maintain strong product knowledge to effectively demonstrate value and address customer inquiries
Stay informed on industry trends, competitive landscape, and customer feedback to identify growth opportunities
Perform additional duties as required to support sales and operational objectives