SailPoint Technical Support Lead Engineer, Assistant Vice President

State Street-posted 25 days ago
$100,000 - $160,000/Yr
Full-time • Mid Level
Hybrid • Quincy, MA
5,001-10,000 employees
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State Street cyber architecture & engineering is looking for outstanding individuals with excellent intellectual and analytical capabilities, entrepreneurial problem-solving skills, strong communications, and influencing capabilities. This role will have a broad range of responsibilities within SailPoint Technical Support Lead Engineer. This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements.

  • Manage/mentor team members, and provide training as required.
  • Lead ongoing operational technical support team for SailPoint.
  • Provide subject matter technical domain expertise in addressing complex production issues that encompass a wide range of internal and external systems, components, and processes.
  • Work with/within or create Standard Operating Procedures (SOP) that governs day to day processes.
  • Exhibit integrity and ability to follow through on commitments and deadlines.
  • Consult with business product owners and delivery managers to troubleshoot and drive solutions to operational issues.
  • Support Internal and External Audit reviews and work with delivery and operational leads to provide timely information.
  • Engage the External Software Vendor Partners to ensure key issues are resolved in a timely manner and SLAs are consistently adhered to.
  • Collaborate with teams (consisting of both managed services vendors and in-house support teams) in different time zones to continuously improve operation efficiency by automation and build effective support knowledge base
  • Should be flexible with working hours to support the project when the business need arises.
  • Should be comfortable to work in global and culturally diverse teams spanning multiple time zones
  • Serve as an escalation point for IAM application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application or system problems.
  • Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
  • Own Root Cause Analysis and Problem Management for (IAM) Issues.
  • Master’s or Bachelor’s Degree in Computer Science or engineering.
  • 7 to 10 years of experience SailPoint IdentityIQ support, architecture, design, development, configuration, testing, and integration.
  • Manage/mentor team members, and provide training as required.
  • Must have experience in application onboarding, provisioning, workflow customization, access review, configuring quick links, Enterprise life cycle events,
  • Excellent analytical and interpersonal skills.
  • Excellent verbal, written communication and presentation skills.
  • Very strong practical experience in implementing large mature incident and change management processes
  • Team player, Ethical, Self-driven and self-motivated, goal and results oriented.
  • Experience in building, managing diverse geographically located teams and championing customer satisfaction.
  • Experience in support or implementation of IAM products.
  • Experience in implementing SDLC engagements projects, that must include activities such as requirements gathering, analysis, design, development, testing, deployment and application support.
  • Understanding in designing and trouble-shooting high performing, low latency distributed enterprise applications using Java/J2EE
  • Experience with UNIX/Windows Shell/batch scripting.
  • Strong database SQL experience in Oracle or SQL Server database environment, Familiar with SQL objects such as index, trigger, stored procedure and proficient in complex SQL query writing.
  • Experience with GitHub source code repository.
  • Experience with Apache Open source Hibernate, Siteminder, Web Services and Cloud architecture.
  • Experience in Autosys, Dynatrace, Splunk monitoring tools.
  • Experience with MFA, Privileged access management
  • Experience with Access controls using Active Directory, LDAP and SSO
  • Experience in Java, Bean Shell/JavaScript, JSP/Servlets, SQL, PowerShell, and XML.
  • Knowledge of Linux and Windows operating system, Powershell, and Shell Scripts.
  • Direct Client Experience, including working with client teams in an on-site and offshore model.
  • Comprehensive knowledge on UNIX.
  • Knowledge in PL-SQL and solid understanding in SailPoint Database.
  • Knowledge of incident, problem, change process handling along with DevOps.
  • Good Demonstration and Documentation skills (should be independent to write RCA, SOP's and KB development).
  • Experience in Windows Server and configuration.
  • Experience on Java, Web services, XML and Database query and reporting.
  • Experience in a Multi-Forest Active Directory environment in a large enterprise.
  • Strong communication skills to promote critical wins and new behaviors throughout the organization
  • proven ability to manage multiple projects simultaneously
  • Self-starter with a keen sense of ownership and commitment to work, and passion for delivering results.
  • Experience with Vendor Software such as ServiceNow, Workday, and Azure/AWS Cloud.
  • Experience with State Street PaaS, IaaS+ Private Cloud Framework.
  • Experience in any other IDM suite (OIM, IBM, Sun, CA, Novell) is an added advantage.
  • Experience in LDAP, PKI, and SSL technologies would be an advantage
  • Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
  • For a full overview, visit https://hrportal.ehr.com/statestreet/Home.
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