South Mill Champs-posted 3 months ago
Kennett Square, PA
501-1,000 employees

The Sage X3 Business Process and Systems Analyst is a key liaison between business stakeholders and technical teams to design business processes and implement software applications that support those processes across our food growing, manufacturing and distribution multi-company enterprise. The Business Analyst leverages ERP and business process expertise to assess enterprise needs, analyze operational and financial data, and support implementation through cross-functional collaboration, end-user training, and continuous improvement. This position collaborates closely with peers and leaders in evaluating current systems and aligning business objectives with the strategy for technology and security. 2025-2026 is centered on business process simplification and standardization, and Sage X3 implementation across six companies in North America.

  • Partner with cross-functional teams to evaluate, design, and document standardized, scalable processes across procurement, manufacturing, inventory, distribution, sales, and accounting.
  • Identify process gaps and opportunities for standardization and automation. Recommend ERP-driven solutions that align with Sage X3 best practices and food industry compliance standards.
  • Create and maintain documentation such as process flows, functional specs, test cases, and user guides.
  • Configure and support key Sage X3 modules and integrated systems including SIE, DocStar, Limble, and Kyriba.
  • Translate business requirements into functional ERP specifications and coordinate with developers on integrations and customizations.
  • Triage user requests, troubleshoot issues, and work with internal teams or external Sage X3 partners on resolutions.
  • Comply with change management policies and procedures.
  • Participate in ERP-related projects including implementation, upgrades, optimizations, and process automation.
  • Lead functional testing, coordinate UAT, and deliver hands-on training to super users and stakeholders.
  • Monitor post go-live system adoption and KPIs to drive continuous improvement.
  • Suggest system and process improvements based on data analysis and user feedback.
  • Serve as a functional liaison between business teams and IT/development resources.
  • Facilitate workshops, training sessions and cross-functional meetings.
  • Support change management efforts to drive user adoption of new processes, tools, and solutions, improving system utilization.
  • Bachelor’s degree in Information Systems, Supply Chain, Accounting, or related field -- or five additional years of relevant experience.
  • Must have 3+ years Sage X3 Implementation Experience.
  • Experience with business processes and ERP data in at least two functional areas: Procurement, Production, Inventory, Lot Traceability, Sales, or Accounting.
  • Strong analytical thinking and critical thinking skills.
  • Proficient in writing clear documentation, process maps, test scripts, and training materials.
  • Clear and effective communicator with both technical and non-technical team members in both in-person and remote settings.
  • User-centric and business mindset.
  • Ability to work independently in a fast-paced, multi-entity environment.
  • Proficient in Microsoft Office suite, Visio, Copilot, Smartsheet.
  • Sage X3 implementation and/or advanced configuration experience.
  • SQL Server Management Studio (SSMS) query skills.
  • Understanding of compliance frameworks: ITGC, SOX, FSMA.
  • Bilingual (English/Spanish) is a plus.
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