Sage Intacct Customer Support Associate
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About The Position
Baker Tilly is seeking an Accounting Systems Customer Support Specialist to join our rapidly growing team. This position is designed for individuals who are eager to connect the realms of finance and accounting with technology. As a member of Baker Tilly US, LLP, you will play a crucial role in providing exceptional support to our project customers, ensuring that their needs are met efficiently and effectively. The role is fully remote, allowing for flexibility in your work environment while still fostering meaningful relationships with clients, teammates, and leadership. In this position, you will be responsible for diagnosing and troubleshooting issues within the Sage Intacct environment. You will work closely with customers, internal consultants, and external vendors to provide solutions, ensuring that all customer support tickets are reviewed and addressed promptly. Your ability to communicate effectively and manage your time will be essential as you navigate the complexities of customer inquiries and technical challenges. Baker Tilly prides itself on offering an upward career trajectory, and this role is no exception. You will have the opportunity to grow professionally, develop your client service and technical skills, and build a career with endless opportunities. The firm is committed to the growth and development of its employees, providing direct on-the-job coaching and mentoring, as well as access to firm-wide learning and development programs. As part of your responsibilities, you will also engage in regular follow-ups on outstanding tickets, run weekly reports for management, and delegate specific issues to the implementation or technical services team when necessary. This role is not just about resolving issues; it’s about building relationships and supporting the growth of your team members through the Baker Tilly Care and Teach philosophy. If you are looking for a position where you can make a significant impact while enjoying a work-life balance through social activities and team outings, Baker Tilly is the place for you.
