Safety Team Member

We Care Daily Clinics•Seattle, WA

20d•$24

About The Position

At WeCare Daily Clinics, we believe every member deserves a safe, welcoming environment where they can focus on their recovery journey with dignity and respect. Our clinics provide life-changing medication-assisted treatment and behavioral health services, ensuring that care is accessible, compassionate, and supportive. As a Safety Team Member, you’ll be more than just a presence—you’ll be a key part of creating a secure and positive experience for every member, visitor, and team member. You’ll use de-escalation, conflict resolution, and proactive engagement to ensure a safe, respectful atmosphere. If you’re ready to build skills similar to those used in professional security firms—without the need for weapons—this is an incredible opportunity to make a meaningful impact! Position Summary This role combines safety, member engagement, and operational support. You’ll ensure Neighborhood Center spaces are secure, assist in emergency situations, and work closely with our Neighborhood Center team to create a supportive, solution-focused environment. Whether helping to de-escalate a situation, providing guidance to members, or monitoring Neighborhood Center activity, you’ll be a trusted and visible part of our mission to deliver the best member experience possible.

Requirements

High school diploma or GED equivalent required.
Basic proficiency in Microsoft Office Suite and general computer programs.
Ability to remain calm, focused, and professional in fast-paced or high-pressure situations.
Strong de-escalation, conflict resolution, and problem-solving skills.
Excellent communication and interpersonal skills, ensuring respectful engagement with all individuals.
Quick thinking and the ability to respond effectively to unexpected situations.
Ability to work collaboratively with the Member Engagement team and other departments.
Ability to stand or patrol clinic areas for extended periods.
Ability to lift and carry 10-50 lbs. as needed.
Physically fit to perform foot patrols throughout the facility and parking areas.

Nice To Haves

One (1) year of customer service experience preferred.

Responsibilities

Conduct routine inspections of the Neighborhood Center building, parking lot, and grounds to maintain a secure and welcoming environment.
Maintain good relationships with neighboring businesses and communicate with them as needed.
Respond promptly to emergency situations, following established safety protocols. De-escalate conflicts using trained techniques, ensuring all members and staff feel safe and supported.
Work closely with local safety departments and law enforcement when needed.
Ensure that non-members coming into Neighborhood Center are directed to proper intake process, or sign non-disclosure form.
Proactively interact with members, staff, and visitors to foster a welcoming, secure atmosphere.
Educate members about Neighborhood Center policies in a respectful and supportive manner and ensure compliance with Neighborhood Center behavioral standards.
Monitor Neighborhood Center and assist in managing member flow to create a smooth, efficient experience, including entry support, member care, restroom entry, and signing members into our EMR system & notifying members when attention is needed in their EMR profile.
Serve as a first point of contact for members needing support with safety-related concerns.
Conduct security surveillance, including retrieving and reviewing footage when necessary.
Manage incoming packages, mail, and deliveries.
Monitor and maintain cleanliness in waiting areas and high-traffic spaces.