Safety Specialist

Arapahoe Libraries•Englewood, CO

About The Position

The Safety Specialist works across multiple Arapahoe Libraries locations, supporting a diverse community of patrons and staff. You will engage with patrons, answer questions, and foster a respectful environment. Responsibilities include monitoring buildings and grounds, responding to situations with a de-escalation mindset, and documenting events with accuracy and discretion. You will partner with staff and external agencies to maintain secure facilities and promote a culture of safety district-wide while preserving each branch's welcoming atmosphere. NOTE: This position follows a Tuesday - Saturday schedule and will include two closing shifts per week.

Requirements

High school diploma or equivalent
6 months to 2 years of experience in safety, law enforcement, or customer service, ideally in a public or community setting (such as a school or domestic abuse shelter)
Ability to remain calm and effective under pressure and in emergency situations
Ability to patrol facilities for extended periods
Reliable transportation and availability for evening and weekend shifts
Ability to work with diverse populations in a respectful, inclusive manner
Ability to obtain CPR, First Aid, and AED certification within 90 days of hire
Comfort with Microsoft 365 tools (Outlook, Word, Excel) and eagerness to learn safety-related technology such as security monitoring systems or incident reporting software
Calm Under Pressure: Maintains composure and makes sound decisions in urgent or high-stress situations.
Strong Communication: Connects effectively with patrons from all backgrounds and handles challenging conversations with empathy and clarity.
De-escalation and Trauma-Informed Approach: Resolves conflicts respectfully, using techniques that consider emotional and psychological needs.
Discretion and Integrity: Protects sensitive information and consistently makes ethical decisions.
Flexibility and Mobility: Adapts to changing priorities and travels between locations as needed.
Equity-Focused Perspective: Serves diverse communities with respect, inclusivity, and cultural awareness.
Alignment with Core Values: Embodies Arapahoe Libraries' commitment to collaboration, equity, and innovation.

Nice To Haves

Current certification in CPR, First Aid, and AED
Experience working in public-facing or community-centered environments

Responsibilities

Greet patrons, answer questions, and provide friendly, approachable assistance
Monitor patron behavior, enforce library policies, and build rapport with patrons and staff
Patrol library buildings and grounds to ensure safety and address concerns promptly
Identify and address situations promptly, prioritizing de-escalation and patron support
Secure facilities, monitor safety systems, and respond to incidents as needed
Document events clearly and discreetly while supporting staff and external partners

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