Safety Service Patroller Express Lane Mechanic

AECOM • Virginia Beach, VA

85d

About The Position

AECOM is seeking passionate talent with a customer focused mindset for Safety Service Patrol Operator/Express Lane Mechanic position in Virginia Beach, VA. This position will be a direct report to the Safety Service Patrol (SSP) Supervisor and Management Team with direct public and multi-agency communications. Virginia’s DOT Safety Service Patroller’s play a key critical role in safeguarding motorists traveling the interstates by ensuring roadways are clear of debris, reporting highway maintenance issues and assisting stranded motorists. Our SSP program operates 7 days a week, 365 days per year, serving a critical role in the delivery of safety and mobility to the motoring public. As this is a 24/7/365 operation center, schedules are dictated by operational need and stated in advance and will include on call duties. Schedules may vary and individuals selected will be required to successfully complete certification training.

Requirements

• High School Diploma and Completion of formal training program or 6 months related experience.
• Be a minimum of 18 years of age.
• Ability to drive, using an AECOM provided vehicle, patrolling and monitoring a segment of interstate roadway in an assigned region.
• Must pass a State and Federal criminal history/security background check; must also successfully complete Virginia Department of Transportation fingerprint-based Criminal History Records Check (CHRC).
• Possess a valid Driver's License and a clean driving record in the last 3 years, including no suspension of license or single violation that the department of motor vehicle treats as worth 6 demerits.
• Employees must also participate in monthly MVR monitoring program and maintain a satisfactory driving record as a condition of employment.
• Must pass a pre-employment drug screen and successfully participate in the program’s mandatory random drug screening process.

Nice To Haves

• Five (5) years of driving experience.
• Prior Safety Service Patrol Operator experience.
• Knowledge/experience of incident management techniques.
• Radio and telecommunications experience.
• Possess or be able and willing to obtain CPR certifications.
• Basic competency in using computers such as laptops, smart pads.
• Working knowledge of basic automotive repair.
• A positive customer service attitude - both to co-workers (internal customers) and external customers.
• Geographic familiarity with regional freeway system and arterial roads.

Responsibilities

• Establishing temporary traffic control for emergency responders and providing scene assistance.
• Detecting incidents and disruptions in traffic.
• Clearing obstructions and debris from the roadway.
• Support reversible roadway and high-occupancy vehicle gate and tunnel operations to ensure safe and incident-free lane change functions.
• Diagnose, repair and preventatively maintain fleet vehicles.
• Conduct tire change and balances, brake pads and caliper, oil changes, basic electrical wiring troubleshooting and diagnosis, changing windshield wipers.
• Scheduling advance maintenance and shuttle to and from shops coordinating the work.

Benefits

• Medical, dental, vision, life, AD&D, disability benefits.
• Paid time off, leaves of absences.
• Voluntary benefits, perks, flexible work options.
• Well-being resources, employee assistance program.
• Business travel insurance, service recognition awards.
• Retirement savings plan, employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees