Safety & Security Assistant Manager

Lake Nona Wave Hotel•Orlando, FL

4d•Onsite

About The Position

The Assistant Safety & Security Manager at Lake Nona Wave Hotel supports the leadership and daily operations of the Safety & Security Department by promoting exceptional service to both internal and external guests. This role assists in providing guidance, training (including OSHA standards, life-safety awareness, and emergency procedures), scheduling coordination, and performance oversight to ensure efficient and compliant day-to-day operations. The position supports the direction of property-wide safety and security initiatives, incident response, and regulatory compliance with all applicable local, state, and federal requirements, while upholding departmental and company standards and serving as a professional ambassador of Wave Hotel committed to safety, accountability, and operational excellence.

Requirements

High school diploma or General Education Degree (GED) required; associate or bachelor’s degree preferred; relevant experience and demonstrated leadership performance may be considered in lieu of formal education.
Progressive experience in security, safety, or a related field preferred, including demonstrated leadership potential, supervisory exposure, or internal advancement within the organization.
Valid driver’s license with satisfactory driving record and background screening in accordance with company standards.
Working knowledge of local and state laws, investigative procedures, workplace safety regulations, and fire/life safety practices.
Current certification in CPR/AED and First Aid, or ability to obtain certification within required timeframe.
Alcohol awareness certification (e.g., TIPS or equivalent) or ability to obtain within designated period.
Ability to read, write, speak, and comprehend English fluently; bilingual (English/Spanish) preferred.
Strong verbal and written communication skills with the ability to provide clear, concise, and professional direction.
Demonstrated ability to prepare detailed reports, conduct basic investigations, and maintain accurate documentation.
Proficiency in basic computer systems, incident reporting platforms, and standard office software.
Must be able to work flexible schedules including evenings, weekends, holidays, and emergency call-in situations.
Internal candidates must be in good standing, meet performance expectations, and demonstrate leadership readiness consistent with company standards.

Nice To Haves

Prior experience within an upscale or luxury hospitality setting preferred.
CLSO certification preferred; required within designated timeframe after placement.
bilingual (English/Spanish) preferred.

Responsibilities

Serve as a knowledgeable first responder for onsite incidents involving internal and external guests; assess situations promptly and take appropriate action in accordance with departmental procedures and company standards.
Maintain expert knowledge of scheduled group activities, occupancy levels, hotel facilities and services, hours of operation, facility layout, fire and emergency response plans, and departmental rules of conduct.
Conduct pre-shift briefings to communicate critical information, reinforce safety priorities, and ensure continuity during shift transitions.
Provide safety escorts for team members and guests in accordance with established departmental standards.
Ensure after-hours deliveries and access to secured areas are properly authorized, monitored, and documented in compliance with property procedures.
Coordinate and cooperate with outside agencies (e.g., Sheriff’s Office, Fire Department, regulatory authorities) in alignment with company policies and legal requirements.
Monitor surveillance systems, conduct routine and random patrols of the property, and respond to duress alarms and security alerts as assigned.
Conduct and document investigations related to theft, lost items, disturbances, noise complaints, guest altercations, food-related concerns, and other reported incidents in accordance with established reporting protocols.
Facilitate monthly property safety meetings with structured agendas and documented action items.
Organize and conduct monthly departmental meetings focused on operational updates, compliance initiatives, and team development.
Perform daily life-safety inspections throughout the property; document deficiencies, assign corrective actions to appropriate departments, and track completion timelines.
Coordinate and participate in quarterly fire drills in collaboration with the Engineering Department.
Ensure all mandatory officer training requirements are completed within designated timeframes and properly documented.
Manage and document all Lost & Found items received by Security, log guest inquiries and coordinate return procedures in accordance with hotel standards.
Safeguard the confidentiality of all reports and sensitive documentation; release information strictly on a “need-to-know” basis to authorized individuals.
Maintain the departmental daily logbook and verify that all required reports, documentation, and end-of-shift responsibilities are completed accurately and in time by Security Officers.