Safety & Security Aide/Receptionist

Heritage Academy Charter Schools • San Antonio, TX

2d

About The Position

A safety and security aide/receptionist job combines the customer service and administrative tasks of a front desk receptionist with the security and monitoring duties of a security officer. The primary responsibility is to serve as the first point of contact for a facility while also protecting people and property by enforcing security policies.

Requirements

• A high school diploma or equivalent is typically required.
• Previous experience in security, customer service, or a front desk role is often preferred.
• Excellent verbal and written communication skills are necessary for interacting with visitors and preparing reports.
• Must maintain a professional and courteous demeanor, especially in high-pressure or emergency situations.
• A keen sense of awareness to notice and report unusual or suspicious activity.
• The ability to remain calm and de-escalate confrontational situations with difficult individuals.
• Familiarity with basic office software and the ability to operate security and visitor management systems.
• Some positions may require the ability to stand and walk for extended periods.

Responsibilities

• Front desk management: Welcoming visitors and employees with a professional and friendly demeanor.
• Communication: Answering and routing incoming phone calls and directing inquiries to the appropriate personnel or department.
• Mail and deliveries: Receiving, sorting, and distributing incoming mail and packages.
• Clerical tasks: Performing administrative duties like data entry, file maintenance, and assisting with paperwork or reports for the security or human resources departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED