Safety Reporting System Administrator

Mass General Brigham • Somerville, MA

2d • Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Under the leadership of the Vice President of Patient Safety this candidate will provide strong technical, program management and analytical support for the Safety Reporting Systems across MGB. The candidate will provide program management and technical support for the Safety Reporting System throughout Mass General Brigham (MGB). The position requires strong leadership skills, strong program management and organizational skills, excellent interpersonal and facilitation skills, as well as excellent verbal and written communication skills. The Sr. Program Specialist/Sr. Application Specialist will facilitate/lead patient Safety Reporting System improvements across MGB. Specifically, the candidate will administer and manage MGB’s on-line Safety Reporting applications. The candidate will be a valued member of a focused dynamic team that manages all business related technical responsibilities for this system wide application. The candidate will participate in the administration, process flow development, report design, testing, and end user support as needed.

Requirements

• Bachelor's Degree in Information Systems, Master’s Degree in Business, Health Policy, Public Health, or related degree or equivalent years of experience required
• Experience with Information Systems (IS), technology architecture, and/or software platforms 8-10+ years required
• 5-10 years in patient safety system administration required
• 8 -10 years technical experience in computer systems in healthcare required including 5 or more years of each of the following: Experience administration of large Web based application Experience developing reports using large Web based application Exposure to Web-based data delivery and reporting tools Experience developing easy to use, intuitive, user interfaces for Web applications is required Exposure MS Visual Studio 2017/2019, HTML, etc. Exposure with Microsoft Access form development for data collection
• Strong PC skills/Microsoft applications including Word, PowerPoint, Excel, Access
• Ability to lead and work within a team as well as independently
• Excellent organizational skills, ability to manage multiple tasks and programs, meet deadlines
• Excellent analytical skills, with a capacity for analyzing and presenting data
• High degree of professionalism, discretion, and confidentiality
• Ability to develop effective relationships with a broad array of people from diverse backgrounds
• Proficient technical skills, including knowledge of operating systems, networking, and database management.
• Excellent communication, problem-solving, and project management skills are also important for success in this role.
• Ability to coordinate and coalesce multiple groups during problem-solving activities.
• Ability to represent the group in leadership sessions.
• Proficient problem-solving and troubleshooting skills to fix and document issue resolution.
• Ability to work well under pressure and on concurrent, multidisciplinary projects.

Nice To Haves

• Lead or supervisor experience, including providing technical training 1-2 years preferred
• Experience with patient safety tools and techniques preferred
• Experience using a variety of improvement and redesign tools and techniques such as process mapping, rapid cycle testing, and/or Toyota Production System/Lean preferred

Responsibilities

• Administer and manage MGB’s on-line Safety Reporting applications.
• Participate in the administration, process flow development, report design, testing, and end user support as needed.
• Facilitate/lead patient Safety Reporting System improvements across MGB.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level