Safety Products Technical Product Suppt Specialist
About The Position
We are hiring a Technical Product Support (TPS) Specialist for our Safety product support team. In this specialized role you will assist our customers by telephone by selecting the right product, providing post-sales support, and answering product application and troubleshooting questions for a large range of Grainger products. This is a remote work from home position in which you will be provided with an 8.5-hour work schedule between the hours of 10:30 AM to 7:00 PM CST Monday - Friday. You will report to the Manager, TPS Customer Experience. The ideal skill set is often found in those who have experience applying, maintaining, and troubleshooting the following: Relevant job experience may include in Occupational Safety and Health, Chemistry, Biology, Environmental Studies, Engineering, Industrial Technology. Understand OSHA regulations as well as a familiarity with other regulatory organizations – NIOSH, MSHA, NFPA, ANSI etc.
Requirements
- 7+ years of relevant job experience or hands-on field experience required in one of the following areas: Occupational Safety and Health, Chemistry, Biology, Environmental Studies, Engineering, Industrial Technology.
- Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors.
Responsibilities
- Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members.
- Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog.
- Follow established processes and published schedule when customer need is greatest to help ensure we can support our customers and exceed customer expectations
- Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.
- Capture and forward feedback product teams about products based on interaction with customers and field team members.
Benefits
- Medical, dental, vision, and life insurance coverage starts on day one of employment.
- Access to up to 50% of your paycheck based on hours worked before payday.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
- Employee discounts, parental leave, and other benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
