Safety Product Consultant (Sr.)

Caterpillar Inc.•Mossville, IL

4d•$128,470 - $192,710•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Summary: The Safety Product Consultant supports customer success and sales execution for enterprise safety technology products. This role partners with customers, dealers, and internal teams to enhance product performance, drive adoption, and support business growth. The role enables delivery of the safety portfolio’s value proposition across with strategic customers and corporate accounts. Individuals must demonstrate customer focus, creativity, business judgement and outstanding technical knowledge.

Requirements

Candidates should possess a technical degree or demonstrate equivalent knowledge through professional expertise
Customer Focus: Engage directly with customers to understand needs and deliver tailored solutions. Support customer success initiatives that drive retention and loyalty. Translate customer feedback into product improvements and service enhancements. Build long-term relationships that lead to repeat business and referrals.
Products and Services: Demonstrate deep technical knowledge or aptitude to acquire in order to support enterprise managed account customer success with Cat Detect safety products. Have familiarity with other Enterprise safety offerings such as Caterpillar Safety Services and how they create customer value. Ability to interpret customers’ feedback to define problem statements, identify effective portfolio solutions and key product performance indicators that would provide problem resolution. Benchmark product performance against industry standards and competitors. Identify product gaps and collaborate with engineering to develop enhancements.
Decision Making and Critical Thinking: Analyze market trends and performance data to guide strategic decisions. Build business cases and make data-driven recommendations for product improvements. Lead cross-functional problem-solving initiatives with measurable outcomes. Make timely decisions in high-impact, fast-paced environments.
Effective Communications: Present technical content clearly to diverse audiences. Develop training materials and customer-facing documentation. Simplify complex concepts for non-technical stakeholders. Communicate effectively across global and cross-functional teams.
Technical Excellence: Advises others on the assessment and provision of all technical solutions. Engages appropriate subject matter resources to effectively resolve technical issues. Mentors others to enhance their technical competence and its application to achieve more effective technical solutions. Coaches others in promoting, defining, analyzing, and providing superior technical solutions to business problems. Provides effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues. Assumes accountability for personal technical performance and holds others responsible for theirs.

Responsibilities

Provide deep technical safety technology application expertise and deliver training on product implementation, product optimization and outcomes for customers, dealers, and internal process partners.
Consult with safety performance team to conduct product performance studies and job site assessments to identify areas for continuous customer improvement and to drive additional product value.
Identify and support opportunities for on-going product improvements and unmet safety application needs.
Collaborate with commercial, engineering and NPI process partners to evolve the Detect portfolio product roadmap.
Align cross-functional teams on organizational goals, timelines, and safety technology initiatives.
Monitor industry trends, competitive performance, and customer requirements to inform enterprise solutions strategy.