Safety Monitor - Weymouth Warming Center - Weymouth Winter Shelter (Fri & Sat 11p-7a)

Bay Cove Human Services, Inc.•Boston, MA

22h•Onsite

About The Position

Safety Monitors in this role are responsible for creating a welcoming and safe environment for homeless adults who are unsheltered. The goal of the Weymouth Winter Shelter is to offer lifesaving shelter to unsheltered homeless adults throughout the winter months and to support safety and engagement of people who are reticent to utilize emergency shelters. The Weymouth Winter Shelter offers a low threshold environment that is predicated on harm reduction principles. The safety monitor in this role will promote safety by offering respectful support and consistent application of policies and procedures established for the safety of each person served and all stakeholders of the Weymouth Winter Shelter community including check in and property, guest engagement, and building rounds. This is a non-exempt position.

Requirements

Reception, security and excellent customer service skills
The ability to communicate effectively with clientele and staff
Maintaining proper boundaries with clientele
Basic computer skills and Data Entry skills
High School diploma or GED
Good organization and communication skills
Reliable
Calm demeanor
Must be responsible and flexible

Nice To Haves

Experience in human services work strongly preferred

Responsibilities

Answer phone lines, transfer calls as appropriate
Monitor guests and grounds for unsafe situations or conditions
Check guest into the shelter
Secure guest belongings
Orient guest to shelter expectations
Monitoring bathrooms, allowing only 1 person to enter at a time and check for responsiveness
Monitoring clients for impairment
Monitoring clients in the waiting area
Alert appropriate staff (Director, Office Manager, Nurse Manager) as to any safety concerns
Writing up incident reports as needed.
Anticipate situations that might escalate and work to de-escalate or get support when needed
Helping to Ensure order in waiting area
Working effectively with staff
Ability to remain level headed in a stressful environment
Respond to emergencies including overdoses
To communicate in an effective and calm manner
Providing excellent customer service to consumers